Community Associate
WIZU
At Wizu, we're tired of dull, boring workspace. We do things differently, creating bright, incredible spaces where the best businesses thrive – and our members love us for it. We work hard, but have fun doing it, and our passion is always rewarded.
To be the best, you have to surround yourself with the best people – which is where you come in.
This year we are proud to have been listed as a Sunday Times Best Places to Work employer and we take pride in striving to deliver an excellent service to our team.
RESPONSIBILTIES
Your primary responsibilities will include (though will not be limited to):
OPERATIONS
* Assist the team to deliver operational excellence within the centre.
* Assist with 'opening' and 'closing' the centre on a daily basis.
* Ensure members and visitors receive a 'Wizu welcome'.
* Replenish communal kitchen facilities and stock throughout the centre.
* Deal with enquiries via phone and email effectively and efficiently.
* Manage keys and fobs including set up, replacements and charges.
* Assist with the day-to-day operations of the centre, including reception and diary management duties.
* Assist with the proactive completion of daily spot checks and floor walks to ensure centre standards and compliance.
* Assist with monthly excellence audits and any follow up queries or tasks.
* Adhere to Wizu policies, procedures and processes and ensure all relevant checklists and documents are complete and current.
MEMBERS
* Ensure membership records are accurate and current.
* Act as first point of contact for any member queries or issues.
* Strive to provide consistent excellent service to all members and record feedback.
* Update and promote the Wizu member portal.
* Assist with planning member events to help build the Wizu community and connect members.
* Ensure all meeting room bookings and events are of the highest standard.
* Complete the onboarding of all new co-working members.
* Ensure the co-working product is fit for purpose.
* Assist with office move ins and departures as required.
TEAM
* Oversee daily activities of the Member Host and assist in their development and upskilling.
* Assist with training and onboarding new team members where necessary.
* Be responsible for and ensure you are in a position to fulfil the Community Manager's roles and responsibilities in the event of their absence.
BUILDING
* Assist with overseeing all centre maintenance and compliance including health and safety, fire regulations, checks and audits.
* Prepare the third-party contractor work lists.
* Liaise and meet with contractors and suppliers onsite as required.
* Record, respond to and escalate building requests submitted through the portal and directly, as required.
* Ensure an understanding of building specifics, including layout and compliance information.
* Submit and oversee relevant facilities requests to the Site Services team.
* Keep all systems up to date with relevant information where business processes require.
* Ensure that the necessary office members have a registered onsite fire marshal and have returned the fire risk assessment.
SALES AND FINANCE
* Assist with ensuring your centre is 'show ready', and that at least four vacant offices are ready to present where possible.
* Assist with conducting sales tours and co-working taster days when the Community Manager is not available.
* Provide prompt feedback to the sales team directly and via the CRM after all sales tours.
* Be responsible for the administrative elements of virtual office sign-ups for your centre.
* Ensure all ad hoc services and charges are billed correctly.
* Ensure member move in and move out processes are followed.
* Adhere to the debt process.
* Ensure systems are adequately and efficiently kept up to date.
STAKEHOLDERS
Possible daily contacts will include but not be limited to:
* Members and their clients
* Contractors
* Colleagues including and up to director level
* Landlords
* Brokers/agents
* Dogs
SKILLS AND REQUIREMENTS
The successful candidate must have/be:
* Self-starter
* Enthusiastic
* Resilient and embraces change
* Presentable and professional with good attention to detail
* Excellent communicator (written & verbal)
* Problem solver
* Performance Focused
* Has the ability to continually review and prioritise workload
* Positive 'can do' attitude and a promoter of the Wizu brand and values
* Adopt a holistic and forward-thinking approach to help you, your team and Wizu achieve and exceed their goals
WHAT YOU'LL GET IN RETURN
* A workplace with a family feel. We're a close-knit team who always have each other's back
* Expert training from an industry-leading professionals
* The best team events. We love celebrating our successes together in style at our team events and quarterly away days
* Your birthday off, access to Perk Box and other rewards
* To be part of our incredible member community – working alongside Yorkshire's finest, ground-breaking businesses
* Managers who'll always listen to you – we love making great things happen together, so all ideas are welcome
* An award winning team: we've been voted the Best Workspace Provider in West Yorkshire
* A job you'll enjoy – we work hard, but we have the best fun doing it
JOB DETAILS
Working hours = Full time, Permanent, 8:30-17:30, Monday-Friday.
Salary = £26,000 PA
Location = Wizu Workspace - East Coast House, 25 Skeldergate, York, YO1 6DH
Start date = ASAP
Reporting to = Allocated Community Manager
Remember, this is just a guide – if you see something you can't tick off, you can learn here
Job Type: Full-time
Pay: £26,000.00 per year
Benefits:
* Casual dress
* Company events
* Company pension
* Employee discount
* Sick pay
Experience:
* Customer service: 1 year (preferred)
* Front of House: 2 years (preferred)
Work Location: In person