About The Role Part Time Administrator 24 hours per week worked over 4 or 5 days of the week Salary: £15,480 (FTE £25,799) Basildon, Essex Permanent role Have you always wanted to use your transferable Administration skills in a role where what you do can truly make a difference every day? If so, we would love to hear from you! We have a vacancy for an Administrator to join our friendly team based at our Head Office workshop in Basildon, Essex. AK Lander has been in the memorial and masonry industry for over 150 years, and with a team of over 20 staff we have an excellent reputation in our field of expertise. Like many of our employees, you might not have considered this industry before, however with industry training provided and on-going career development, there are opportunities for you to learn and grow. The role To work flexibly within the factory administration team to ensure the administration, ordering and financial administration take place in a timely manner. You will be responsible for keeping records up to date and ensuring customers receive the best communication and customer service. Dealing with all correspondence (written and electronic) in a professional and timely manner. Communicating via email, verbal and written correspondence with all levels of customer – internal within the Group and external. Dealing with customer enquiries. Processing orders through to production. Review orders with suppliers for quality control and SLA management. Participate in stock takes as necessary. Adhere to and maintain robust complaints procedure – prioritising customer service delivery at all times, escalating to the Office Manager as appropriate. Ensure the Westerleigh Group Values (Safety First, Exceptional Care, Uniquely Personal, One Team) are consistently demonstrated. Ensure compliance with Company H&S processes and procedures. About you Available to work Part Time – 24 hours per week. Previous experience as an Administrator / Memorial Advisor / Factory Administrator or Warehouse Administrator. Good IT skills – Microsoft Word / Excel. Effective communicator. Good organisational skills. Ability to work under own steam but also as part of the team. Self-starter and team player. Literate and numerate with good reasoning skills. What We Offer If you would like to join the team at AK Lander, you can be sure of a warm welcome, ongoing training and development and a sense of pride by truly make a difference every day to the families that we serve. In addition to salary, you will also be eligible for the following benefits: 24 days holiday 8 days bank holiday (pro rata) Life assurance Access to a wide range of retail discounts and wellbeing support Ongoing learning & development Pension scheme Employee Assistance Mental Health Ambassadors Free parking What next? Start a career with significance by applying today. We generally advertise vacancies for a minimum of 1 week before reviewing applications. We reserve the right to close the application window sooner if a significant number of applications are received. If you’re not contacted, please assume you have been unsuccessful. Unfortunately, feedback is not always possible due to the volume of applications we receive. About Us At AK Lander, history and heritage are at the heart of who we are. Established in 1866, we have proudly supported families for more than 150 years, crafting memorials that serve as lasting tributes to loved ones. Our work goes far beyond stone — each memorial tells a story, preserves a memory, and becomes part of history for generations to come. We specialise in designing, supplying, and installing high-quality headstones and memorials, working closely with families to ensure every detail reflects the uniqueness of the life being remembered. From traditional designs to more contemporary styles, our craftsmanship and care ensure that every memorial is both meaningful and enduring. By joining our team, you will become part of this proud tradition. You’ll play a vital role in guiding families through important choices, supporting them with compassion, and helping to create memorials that stand as symbols of love, respect, and legacy. This is more than a job — it’s an opportunity to contribute to history and make a real difference in people’s lives.