What you’ll be doing
1. Manages in-life contracts. Accountable for contractor on time delivery to SLAs and alignment with committed commercial budgets across the allocated suppliers as well as maintaining and designing a reporting structure to clearly measure this.
2. Ensure that suppliers understand BTs policies and standards and therefore meet regulatory and legal requirements, where there is a lack of adherence to this, this role would deal with the escalation and implementation of remedial action to bring supplier back in line with these standards.
3. Responsibility for updating suppliers where standards are changed to ensure adherence.
4. Perform an advisory technical role for contract services and insurance claims, interfacing between the Policy, Procurement, Legal, Group Risk, Suppliers, M&E and Field teams to drive service.
5. Programme of works owned and delivered by exception to underpin insurance and warranty claims.
6. Collaborate with the central Supplier partnerships team for the largest key contracts.
Skills Required for the Role
7. Stakeholder Management: Able to establish and maintain internal and external stakeholder relationships and facilitates mutually beneficial negotiations to develop solutions.
8. Inspiring and Engaging Leadership: Inspiring and engaging leadership capability which fosters a culture of empowerment, inclusivity, ownership and pride in the estate and the work we do.
9. One Team Approach: Demonstrating broad thinking and collaborative behaviour.
10. Contractual acronym and experience in creation of contracts.
11. Experience in creation of KPI’s and SLA’s along with the use of them.
12. Experience in dispute resolution.
13. Minimum of 2 years experience in a commercial related role.
Experience Required for the Role
14. Set up contracts, manage contracts in life against SLA & KPI's and contract exit
15. Strong MS Excel, Word and PowerPoint skills
16. Used knowledge of the business to negotiate or persuade
17. Delivered results when the deliverables were unclear
18. Strong networking skills inside and outside of the business
19. Advocating and applying technology where it has not been used previously
20. Create and streamline business processes
21. Strong Governance application
22. Coordinated the work of colleagues or team to fit within a broader programme of work
Benefits
23. On target 10% on target bonus
24. BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%
25. From January 2025, equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It’s for all parents, no matter how your family is made up.
26. Enhanced women’s health support: including help with menopause symptoms, cancer screenings, period care and more.
27. 25 days annual leave (not including bank holidays), increasing with service
28. 24/7 private virtual GP appointments for UK colleagues
29. 2 weeks carer’s leave
30. World-class training and development opportunities
31. Option to join BT Shares Saving schemes.