Role:
Household Technical Claims Handler
Location:
Liverpool - Hybrid, Office based or Remote. Our office is based in Liverpool but open to remote workers outside of Liverpool
Working Hours:
Monday to Friday 09:00am – 17:30pm (No Weekends)
Salary:
£45,000 + Bonus Potential
About the Role:
The Household Technical Claims Handler role is a fast paced, engaging & rewarding role for experienced claims professionals looking to take their next step in the Household Claims sector.
The successful candidate will be proactively managing a caseload of technically complex and/or high value claims within Delegated Authority Agreement, referral process and reinsurance treaty requirements.
Providing technical support and guidance to less experienced claims handlers and be available to offer training and act as a referral point an to be the specific point of contact for other departments within the group including underwriting, pricing, actuaries and finance.
What you will be doing:
* Proactively managed approach to handling a portfolio with excellent diary management whilst maintaining own KPIs and SLAs.
* Handle claims within a defined handling authority.
* Proactively review of claims ensuring they are realistically and accurately reserved in line with best practice at the earliest opportunity and referring those highlighted as exceeding authority.
* Mitigate claims leakage and spend through proactive claims management.
* Drive and negotiate claims settlement at the earliest available opportunity.
* Communicate with other departments within the group to relay important information and trends.
* Complete data submissions required by other departments and re-insurers.
* Understand the importance of the claims function in the wider business and assist in developing technical strategies and proactively contribute to delivering superior business results.
* An understanding of technical issues in the insurance industry and how they could impact our claim's function.
* Participate in training of less experienced claims handlers and support with auditing.
* Assist with ad hoc tasks as business needs dictate.
What we're looking for:
* Experience within Household insurance sector is essential.
* 5+ years Claims Handling experience.
* Persuasive, strong and confident communicator with strong analytical skills.
* Ability to use own initiative to explore all options to achieve the best outcome for the business and take ownership of the same.
* Highly motivated self-starter requiring minimal supervision and capable of organising and prioritising work effectively.
* Excellent team player.
Grow with Acorn
At Acorn Insurance, we're proud of our Liverpool roots — and even prouder of how far we've come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we've grown into a national leader, now employing 1,700+ people across the UK and reached a milestone £750 million in total value of insurance policies written in 2024.
We're growing fast, with new opportunities emerging every week. That growth is largely due to the values we share:
· We run through walls for our customers and each other
· We challenge the status quo
· We succeed when we help those around us succeed
· We decide quickly when the smart thing to do is use our judgement
Benefits:
· 35 days' holiday (including bank holidays) with additional buy/sell options
· 24/7 mental health support & free counselling available
· Grow with us: Through career fairs, leadership programs, and learning on the go
· Flexible benefits, including early access to salary via our internal platform
· Hybrid working options to support work-life balance and individual needs
· Recognition awards, social events & more
Our Commitment to our colleague's:
These aren't just words — they're the principles we live by. And we're proud to back them up with real action, earning recognition and accreditation from leading organisations that share our commitment to people and growth:
· Mindful Employer – championing mental health and wellbeing
· Disability Confident Level 1 & 2 – creating accessible, inclusive opportunities
· Menopause Friendly accredited – supporting every stage of life
· Armed Forces Covenant signatory – honouring those who serve
· Great Places to Work 2024/25 – fostering an engaging and positive workplace culture
· Best Place to Work for Development – proud to be investing in people's future
· Best Place to Work for Women – breaking down barriers to women's career progression
If you're looking for a company with a strong culture, real career progression, and a people-first approach — all rooted in the heart of Liverpool — Grow with Acorn.
A Few Things to Know Before You Apply
We're really excited that you're considering joining Acorn To help everything go smoothly, here are a couple of things to keep in mind:
Checks & Clearances All roles at Acorn are subject to DBS and financial checks. Any offer we make will be conditional until these are completed to a satisfactory standard.
Visa Requirements Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we're not able to offer visa sponsorship.
We're Here to Support You We're committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process—or once you're part of the team—just let us know. Whether it's flexible hours, adapted equipment, or a bit of extra support, we'll work with you to make sure you can do your best work.
LI-JM1