Job Title: Operations Support Manager Location: Yorkshire Job Type: Permanent – Full Time Salary : £34,000 per annum Overtime Work Pattern: Full Time About FRG At First Response Group (FRG), we are a recognized leader in security, risk, and facilities management solutions. We are seeking dedicated professionals to join our team and contribute to our ongoing success. If you are looking for a workplace that values innovation and excellence, FRG could be your next career move. Why FRG? Dynamic Environment: Join a team where your contributions matter. We foster an environment where everyone has a voice and can make a real impact. Innovative Solutions: Be at the forefront of the industry with access to the latest technologies and solutions. At FRG, we are committed to staying ahead. Professional Growth: Your career growth matters to us. We provide opportunities for learning and development, helping you advance in your career. Industry Recognition: As an SIA approved contractor, ACS Pacesetter, and holder of four NSI Gold accreditations, FRG is known for its commitment to excellence. Key Responsibilities: To lead and develop security officers in the north region, carryout welfare visits, and ensure seamless service delivery whilst promoting our mission statement of Inclusion and Happiness both internally and externally To create a professional environment which enables our field-based colleagues and customers, to feel close to the FRG team wherever they are located Contribute towards operational service delivery across our northern portfolio, to a ensure safe and efficient operation Ensure that FRG’s Health and Safety culture is at the forefront of our people’s minds and also that our services are delivered safely and in line with legal and regulatory compliance Ensure that the whole team has an awareness of the companies SHEQ policies To coach the security officers to ensure that they are self-developing, providing the best level of service to our customers, following process and procedures, and working effectively as a team To ensure that all team members complete all mandatory induction and training materials in advance of agreed timescales To deputise for line management as and when required Requirements: Essential: A flexible approach to the working week, ensuring the operational needs of the region are met prior experience managing/supervising others within a security operations role and the ability to demonstrate that you can improve the performance of individuals and teams excellent customer service skills Must have a SIA CCTV Licence the ability to work on own initiative and as part of a team proficient IT skills with an intermediate level of MS Office fundamentals excellent organisational skills the ability to thrive under pressure the ability to contribute to team goals, and work calmly and efficiently under pressure to be adaptable, flexible, with a positive attitude a desire to learn and develop to hold a valid SIA (SG or DS) Licence to hold a full UK driving licence Benefits Employee Assistance Programme Healthcare benefits Continuous professional development Holiday allowance of 5.6 weeks per year pro-rata Additional Details Uniform is provided. Paid holiday allowance of 5.6 weeks per year pro-rata. Statutory Pension Scheme. Equal Opportunity Employer: FRG is an equal opportunity employer, promoting diversity and inclusion. Connect with Us: Follow us on LinkedIn at First Response Group for updates and insights into our work. Join FRG, where your skills make a difference in a workplace that values professionalism and innovation.