Job Title: Recruitment Resourcer – Contact Centre (Sales & Service)
Location: Manchester (with some initial travel to Bolton)
Contract Type: Permanent
Hours: 37.5hrs per week - 8:30am – 5pm (Mon-Fri)
Salary: Competitive
About the Role:
We are seeking a proactive and detail-oriented Recruitment Resourcer to join our high-performing Commercial & Contact Centre team. You will be responsible for sourcing and screening high volumes of candidates for contact centre sales and service roles, ensuring a seamless recruitment process that meets both business needs and compliance standards.
Key Responsibilities:
* Source, screen, and engage candidates for volume contact centre roles, with a focus on both inbound service and outbound sales positions.
* Use a variety of sourcing techniques including job boards, social media, internal databases, and direct outreach to build strong talent pipelines.
* Conduct initial telephone and video interviews to assess suitability, motivation, and job fit.
* Coordinate interview scheduling, feedback collection, and offer management in partnership with hiring managers and recruiters.
* Ensure all pre-employment checks are carried out efficiently and accurately, including:
* Right to Work verification (in accordance with UK employment legislation).
* DBS checks (Disclosure and Barring Service) for regulated roles or roles with access to sensitive data.
* Credit checks where applicable, particularly for roles involving financial information.
* Maintain accurate and up-to-date records within the applicant tracking system (ATS) and internal CRM.
* Support assessment centre coordination and onboarding processes for large intake cohorts.
* Contribute to continuous improvement initiatives within the recruitment team, especially around process efficiency and candidate experience.
* Work productively in line with KPIs and efficiencies; candidate registrations per week, interviews arranged vs interviews attended, offers to starters ratio, compliance accuracy etc
What We’re Looking For:
* Experience in a fast-paced, high-volume recruitment environment, ideally within contact centres or similar industries.
* Strong understanding of UK employment legislation, especially relating to Right to Work compliance.
* Familiarity with complex vetting requirements, including DBS and credit checks.
* Excellent organisational skills and attention to detail.
* Confident communicator with the ability to engage with candidates and hiring teams professionally and efficiently.
* Proficient in using recruitment systems and Microsoft Office Suite.
JDR is an equal opportunities employer
JDRCC