Trainer & Practitioner – Restorative Approaches Location: Cardiff, CF24 3AD (Hybrid working available) Salary: £28,350 – £30,030 per annum Contract: Full-time, Permanent About Wales Restorative Approaches Partnership Wales Restorative Approaches Partnership (W.R.A.P.) is an award-winning, sector-leading social business and Community Interest Company, rooted in restorative and cooperative principles. We work locally, nationally and internationally, supporting individuals, organisations and communities to build, maintain and repair relationships across education, families, communities, criminal justice and business. Our work is values-led, trauma-informed and impact-driven. Every member of our team is expected to model high support, high challenge, fairness, openness, partnership working and a commitment to continual improvement. The Opportunity We are seeking an experienced and values-driven Trainer & Practitioner to join our growing team. This is a varied and rewarding role combining high-quality restorative training delivery with hands-on restorative practice, including complex and sensitive casework. You will work closely with colleagues, associates, volunteers and senior leaders to deliver exceptional services that meet and exceed the needs of our clients and service participants. The role requires flexibility, professionalism and confidence working across diverse sectors and communities. Delivery will be a blend of face-to-face, online and hybrid working, with travel required and occasional overnight stays (with advanced notice). Why Join Us? • Be part of a respected, values-led organisation making a genuine social impact • Competitive salary with progression within the range • Opportunity to work with complex, meaningful and impactful restorative practice • Ongoing professional development, including working towards RJC Advanced Practitioner Award • Supportive, collaborative and trauma-informed working culture • Flexible working approach and strong commitment to staff wellbeing • Opportunity to shape best practice and contribute to service development Key Responsibilities Operations & Delivery As Trainer & Practitioner, you will: • Deliver high-quality restorative training and practice work, both face-to-face and online • Coordinate delivery activity with colleagues and stakeholders, ensuring excellent preparation, delivery and follow-up • Manage day-to-day training and practice activities, including complex and sensitive cases (e.g. domestic abuse, sexual offences, substance misuse) • Work towards the Restorative Justice Council Advanced Practitioner Award • Ensure accurate, timely recording, monitoring and evaluation of training and practice activity • Maintain the Restorative Case Management System in line with RJC standards, including case logging, access rights and updates • Attend and request regular practice supervision, particularly for complex or sensitive work • Deliver cross-cutting projects in collaboration with the Senior Leadership Team • Ensure best practice guidelines and RJC quality marks are followed and embedded across W.R.A.P. • Report to your Line Manager on areas of responsibility • Work closely with the Client Relationship Director, Business Director and Chief Executive on operational and strategic priorities • Contribute to the development of best practice, training resources and materials • Support colleagues to design, implement and review training and practice activities • Deliver against targets outlined in the Operational Plan and Service Level Agreements • Support research, feedback analysis and reporting to inform service improvement • Assist in developing appropriate supervision models, including peer supervision About You Essential Experience & Qualifications • Strong experience working restoratively, including complex and sensitive casework • Experience in one or more of W.R.A.P.’s core sectors (education, families, communities, criminal justice, business) • Trained Restorative Trainer/Practitioner via an RJC-approved provider • Experience delivering training face-to-face and online • Experience working to Restorative Justice Council quality marks and standards • Safeguarding training and experience • Confidence using digital systems and case management platforms • Relevant restorative and training qualifications with evidence of CPD • GCSE Maths and English (or equivalent) Skills & Attributes • Highly motivated, dynamic and values-driven • Excellent communication and interpersonal skills • Strong organisational skills with the ability to prioritise and meet deadlines • Ability to build and maintain effective restorative working relationships • Attention to detail and commitment to quality standards • Proficient IT skills (Outlook, Word, Excel) • Flexible, reflective and committed to continuous improvement (Welsh language skills, therapeutic qualifications, supervision experience and project management exposure are advantageous but not essential.) How to Apply If you would like an informal discussion about the role, please contact us using the landline number listed on our website. To apply, please click APPLY today. Successful candidates will receive an application pack via email. Completion of the application pack is required for your application to be considered. Keywords: Restorative Approaches, Trainer, Practitioner, Restorative Justice, Mediation, Complex Casework, Safeguarding, Education, Criminal Justice, Community Services, Trauma-Informed Practice