Join to apply for the Front Office Team Member role at LGH Hotels Management Ltd
2 days ago Be among the first 25 applicants
Join to apply for the Front Office Team Member role at LGH Hotels Management Ltd
Holiday Inn Brentwood M25, Jct.28
Check out the hotel on our virtual tour!
The Opportunity
Are you a highly motivated, customer-focused individual ready to make a difference? We're looking for someone like you to join our hotel as a Front Office Team Member. As the first point of contact for our guests, you'll play a crucial role in creating memorable and seamless guest experiences.
What You'll Do
* Deliver Exceptional Service: Provide outstanding customer service to all guests, including check-in, check-out, and responding to inquiries.
* Handle Requests Efficiently: Address guest requests and concerns promptly, ensuring their satisfaction.
* Manage Communications: Answer phone calls and emails, take reservations, and manage guest information.
* Support Operations: Assist with administrative tasks such as billing, record-keeping, and report generation.
* Collaborate with Teams: Work closely with other hotel departments to ensure smooth operations and a seamless guest experience.
Why Join Us
* Be the First Impression: As the first point of contact, you'll set the tone for our guests' entire stay.
* Dynamic Environment: Thrive in a fast-paced, supportive setting where your contributions are valued.
* Growth Opportunities: Be part of a team that encourages professional development and career growth.
Benefits
* Our enviable employee discounts on bedroom rates across the LGH hotel portfolio.
* Access to the IHG employee room benefit programme across their global portfolio. (T&Cs apply).
* Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
* Eye care
* Free legal & money advice
* Counseling sessions
* Hospital & death benefit plans
* Cycle to work scheme
* Wellbeing tips and support fitness videos
* Recipe ideas
* Advice on keeping active and healthy living
* Wellbeing podcasts and tv
* Breathing exercises
* 24/7 advice and support line
* Team reward & recognition
* Free meals on duty
* Free parking
Ideal Candidate
* Previous experience in a customer-facing role, ideally in a hotel or hospitality environment
* Strong communication and interpersonal skills, with a friendly and welcoming personality
* Ability to multitask and work in a fast-paced environment
* Familiarity with computer systems and software, including reservation and property management systems
* Flexible availability, including weekends and holidays
If you are a team player with a passion for hospitality and excellent customer service skills, we would love to hear from you.
Hotel
With 149 luxurious bedrooms, guests can choose from a variety of dining options, including the newly refurbished lobby lounge, which offers all-day dining, and the exquisite Italian cuisine at ‘Marcos.’ The hotel also provides 24-hour room service and a well-equipped fitness club for guests to maintain their fitness routine.
Marco’s Italian also features a stylish and inviting atmosphere, perfect for both casual dining and special occasions. The restaurant’s ambiance, combined with its exceptional food and service, ensures a memorable dining experience for all guests
We take pride in offering a memorable experience for our guests. Our dedication to providing exceptional service ensures that all our guests leave feeling satisfied and content
About Us
Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
Job function
* Job function
Other
* Industries
Hospitality
Referrals increase your chances of interviewing at LGH Hotels Management Ltd by 2x
Sign in to set job alerts for “Front Office Specialist” roles.
London, England, United Kingdom 2 weeks ago
London, England, United Kingdom 21 hours ago
London, England, United Kingdom 2 weeks ago
Full Time Receptionist for Chelmsford - Fixed Term 12 Months- North Essex - East of England (Ref: 7046)
Office Receptionist & Administrator (52 weeks per year)
Wood Green, England, United Kingdom 4 days ago
London, England, United Kingdom 1 month ago
London, England, United Kingdom 2 weeks ago
London, England, United Kingdom 2 days ago
London, England, United Kingdom 1 week ago
London, England, United Kingdom $40,000.00-$60,000.00 3 weeks ago
Brentwood, England, United Kingdom 3 weeks ago
London, England, United Kingdom 1 day ago
London, England, United Kingdom 1 day ago
London, England, United Kingdom 2 weeks ago
London, England, United Kingdom 20 hours ago
London, England, United Kingdom 1 week ago
London, England, United Kingdom 5 days ago
City Of London, England, United Kingdom 3 weeks ago
London, England, United Kingdom 3 weeks ago
Executive Assistant (Broad Remit) – Major Hedge Fund – £90-110k base + Large bonus – WFH Flexibility
Personal Assistant to Directors to £52,000
London, England, United Kingdom 2 weeks ago
London, England, United Kingdom 1 week ago
London, England, United Kingdom 2 weeks ago
London, England, United Kingdom 3 weeks ago
London, England, United Kingdom 1 day ago
London, England, United Kingdom 1 month ago
London, England, United Kingdom 1 day ago
Executive Assistant, Global Partners EMEA
London, England, United Kingdom 1 week ago
London, England, United Kingdom 1 week ago
Personal & Executive Assistant to Founder/CEO
London, England, United Kingdom 1 month ago
Greater London, England, United Kingdom 1 day ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr