The Role
To support the delivery of the University’s Education, Global and Student Recruitment Strategies by providing excellent customer relationship management and administrative support relating to student recruitment and admissions. Working in one of the multi-disciplinary teams to support the recruitment of prospective students, with a particular focus on one or more of the following: enquiries management, lead and applicant conversion activities, admissions decision making and prospective student communications.
Key Accountabilities
1. Providing operational support in the field of student recruitment and admissions. This will include customer relationship activity and/or admissions decision making and processing
2. Developing and maintaining effective working relationships with: prospective students, recruitment partners and other external stakeholders; and with colleagues across recruitment, admissions, academic units and central services
3. Communicating with prospective students and their representatives, providing prompt and accurate information, advice and admissions decisions, and delivering an excellent customer experience
4. Maintaining accurate records relating to prospective students, admissions and student recruitment
5. To provide statistical reports, for example, response and turnaround times, origin of enquiries and applications, application, offer, and recruitment trends
6. Contributing to ongoing initiatives in support of continuous improvement in process and policy
7. Developing a comprehensive knowledge and understanding of prospective students, recruitment partners, and global higher education systems and qualifications
8. Maintaining operational systems and processes and ensuring compliance with policy and procedures
9. Provide guidance, training and support to colleagues
10. Contribute to the effective and efficient running of the service through a collaborative team approach, providing assistance to colleagues as appropriate
11. Provide assistance to, and cover for, other areas of Student and Academic Services and International Office as required
12. Posts based in the international recruitment operations team will require occasional overseas travel
13. Leave may be restricted during periods of peak workload for student recruitment and admissions. The main peak period is August – September.
The Person (Essential)
Knowledge, Skills and Experience
14. Ability to work both independently and flexibly as part of a multi-disciplinary team. Ability to use initiative and prioritise own workload in a dynamic environment
15. Ability to build and maintain strong internal and external working relationships, and to work in a confidential and discrete manner
16. Proven experience of working in a busy, high volume, customer focused environment
17. Strong attention to detail with a commitment to data accuracy and integrity. Ability to work quickly and accurately to strict deadlines
18. Excellent IT skills and the ability to work with a range of digital systems. Experience of using large digital systems to input data, maintain records, extract information and produce documents and reports
19. Excellent organisational and administrative skills
20. Excellent written and verbal communication and interpersonal skills, including those relating to tact and discretion, and the ability to relate to, and interact with, persons with diverse cultural backgrounds
21. Ability to assimilate a wide range of, sometimes complex, information and provide support and advice to prospective students, staff and stakeholders as appropriate. This will include the ability to interpret and apply knowledge of a range of policies, procedures, regulatory and legislative matters
22. Experience of student recruitment, international engagement, admissions or related areas in the HE sector or a comparable business environment (desirable).
Attributes and Behaviour
23. A customer focused approach and a dedication to providing an excellent service to colleagues, students and stakeholders
24. Works collaboratively in a team; respects the value that different views bring to the team
25. Is committed to getting the job done well, co-operates with others in achieving targets and takes responsibility for achieving own targets.
26. Projects a positive attitude through personal confidence and enthusiasm; inspires the trust and confidence of others
27. A proactive approach to problem solving.
Qualifications
28. Educated to A Level or equivalent.
Newcastle University is a global University where everyone is treated with dignity and respect. As a University of Sanctuary, we aim to provide a welcoming place of safety for all, offering opportunities to people fleeing violence and persecution.
We are committed to being a fully inclusive university which actively recruits, supports and retains colleagues from all sectors of society. We value diversity as well as celebrate, support and thrive on the contributions of all of our employees and the communities they represent. We are proud to be an equal opportunities employer and encourage applications from individuals who can complement our existing teams, we believe that success is built on having teams whose backgrounds and experiences reflect the diversity of our university and student population.
At Newcastle University we hold a silver award in recognition of our good employment practices for the advancement of gender equality. We also hold a Bronze award in recognition of our work towards tackling race inequality in higher education REC. We are a employer and will offer an interview to disabled applicants who meet the essential criteria for the role as part of the offer and interview scheme.
In addition, we are a member of the Euraxess initiative supporting researchers in Europe.
Requisition ID: 28279