Recovery Team Leader – Motor Insurance Location: Bolton (Office-based with flexible working options) Salary: From £31,500, depending on experience Type: Full-time, Permanent Hours: Monday to Friday, 9am–5pm (35 hours) Are you a natural leader with experience in motor recovery claims? If you’re ready to take the lead in a technical, fast-paced environment where your knowledge and people skills really make a difference — this role could be the next step for you. 🛠️ What You’ll Be Doing * Leading a team of recovery claims handlers managing non-fault motor claims from first notification through to final settlement * Handling escalated queries, complaints, and complex claims * Monitoring team performance and supporting staff development through coaching, mentoring and training * Working with internal stakeholders to meet recovery targets and maintain service levels * Reviewing reports and KPIs to spot trends, prevent backlogs, and drive performance * Ensuring full FCA compliance and supporting GDPR and confidentiality requirements * Contributing to recruitment, onboarding, and HR processes for your team ✅ What You’ll Bring * Strong background in technical motor recovery claims * Experience in a team leadership or supervisory role * Confident commun...