Sue Ross Recruitment are working on behalf of our client, a highly respected international manufacturing specialist, to recruit a Customer Service Specialist for a fixed-term contract of approximately 14 months.
This is an exciting opportunity to join a global business in a key role supporting both UK and international customers. The successful candidate will join a collaborative and high-performing team, delivering outstanding customer service and managing a variety of complex processes including exports and order fulfilment.
Key Responsibilities:
* Process sales orders accurately and in a timely manner, ensuring cut-off deadlines are met
* Handle a wide range of customer queries and resolve complaints across email, phone, and electronic systems
* Manage complex orders, including export documentation and certifications
* Contribute to projects such as Salesforce implementation, new product launches, and process improvements
* Liaise with departments including shipping, planning, warehouse, and sales to support customer satisfaction
* Build strong customer relationships, providing technical guidance where appropriate
* Maintain accurate customer records and documentation
Candidate Requirements:
* Proven experience in a customer service role, ideally in a manufacturing or export environment
* Fluency in French and/or Spanish is highly desirable
* Knowledge of export processes/documentation and/or purchasing is advantageous
* Excellent problem-solving and communication skills
* Ability to manage multiple tasks while maintaining attention to detail
* Confident using CRM systems (Salesforce experience beneficial) and Microsoft Office
* A proactive team player with a positive and flexible approach
What’s On Offer:
* Fixed-term contract for approx. 14 months
* Competitive salary of £28,500
* Opportunity to join a well-established, global company
* Be part of a supportive, dynamic, and multilingual team
* Exposure to international customers and projects
This is an outstanding organisation to work with and the successful candidate will enjoy being part of a dynamic and forward thinking team culture. To apply, please send your CV to Sue Ross Recruitment We look forward to helping you take the next step in your career