Job Description
Job Purpose
The role of Financial Operations Supervisor / Team Lead is really important to us. Your role will play a key part of the customers experience with Radius, ensuring best in class performance, value of money and customer communications.
We would love to welcome you to our Crewe office, working hours of Monday-Friday 8:30am – 5:00pm.
Your responsibilities day to day will be…
* Full end to end management of the financial elements of the Implementation process.
* Driving a process improvement initiative to ensure our installation partners are providing sufficient job data to allow the business to reconcile & approve costs ahead of releasing payments.
* Business partnering with the Telematics Operations team to review contacts, credit notes, complaints & cancellations relating to a customer’s implementation journey to identify further areas of improvement to the customer experience.
* Acting as the Finance lead for the requirements gathering, solution design and testing for an enhanced installer portal.
* Assessment of best value for money installations approach and business partnering with the Telematics Implementation team to manage implementation costs.
* Financial control governance of our internal installers and associated van stocks.
* Creating ongoing performance metrics to monitor implementation partner performance and charging.
* Ability to manage and structure large volumes of data from multiple sources and in multiple formats to allow the business to manage our installation jobs effectively.
* Drive best practices in terms of data required from our implementation partners with the goal to align our data inputs from our partners.
* Ownership of MI production for supplier and engineer performance and costings.
* Working with the Financial Operations to continuously assess our installation partner performance across multiple territories to determine whether our charging grace periods are suitable.
* Business partnering with Commercial team regarding profitability of installations, cashflows and pricing.
* Working in conjunction with the Head of Implementation (Operations) to develop supplier and engineer SLAs.
* Filtering down performance metrics to our European Dispatch and Installation managers and meeting with them in person to regularly review performance and ongoing improvement initiatives.
Qualifications
What do we expect of you?
* Minimum 3 years’ experience of working in a Finance or Operations related role.
* Ability to influence and effect change with a strong group of stakeholders.
* Able to travel to meet with our internal Dispatch and Installation managers and external Implementation partners across Europe.
* Strong written and verbal communication skills.
* Customer centric approach.
* Experience of interacting across all levels of the organisation including dealing with non-finance colleagues and external stakeholders to gather relevant information.
* Experience of fostering strong working relationships with internal and external stakeholders.
* Excellent attention to detail.
* Show an impressive attitude and not only take full responsibility for their duties but are enthusiastic to take on new challenges which will develop their own career.
* Track record of delivering process improvements and harbouring a continuous improvement methodology.
* Autonomous self-starter.
* Proactive action-based bias and problem solving.
* Resilience in fast paced demanding environment.
* Strong ‘can do’ attitude.
Additional Information
What can you expect of us?
Your impact on Radius will be rewarded with a competitive rewards package plus the opportunity to develop and progress your career in many directions.
Not only will you have the chance to further your career development within Radius, but you’ll also have access to our competitive reward and benefits package. This includes core company paid benefits such as a Defined Contribution pension scheme, Performance bonus (% dependent upon department), Enhanced Maternity pay, Cycle to work and Electric Car Scheme a whole host of options to support your physical, mental, and financial wellbeing.
Still curious?
If you feel we are a good match for each other, you can apply online now!
Radius is an equal opportunities employer. We are committed to welcome people regardless of age, disability, gender identity, race, faith or belief, sexual orientation or socioeconomic background.
We do not accept speculative agency CVs. Any CV received by Radius will be treated as a gift and not eligible for an agency fee. PSL agencies should only send CVs if authorised to do so by HR.
N.B., we reserve the right to close a vacancy before the closing date in the event of an overwhelming response or a change in business priorities.
Still Curious?
If you feel we are a good match for each other, you can apply online now!
If you’d like to understand more about the role or life at Radius before applying, then please contact our talent team via talent@radius.com .
Radius is an equal opportunities employer. We are committed to welcome people regardless of age, disability, gender identity, race, faith or belief, sexual orientation or socioeconomic background.
We are committed to ensuring an inclusive and accessible recruitment process for all candidates. If you require any adjustments or accommodations at any stage of the process, please let us know, and we will do our best to support you.
We reserve the right to close a vacancy before the closing date in the event of an overwhelming response or a change in business priorities.
Note to recruitment agencies:
We do not accept speculative recruitment agency CVs or profiles. Any unsolicited CV received by Radius will be treated as a gift and not eligible for an agency fee.
PSL agencies should only send CVs via our Applicant Tracking System, when approved to do so by the Radius Talent Team.