Overview
Let's cut through the noise. This role isn't about sitting in meetings, hiding behind a title, or "managing" people from a distance. I'm working with a broker who needs a proper Insurance Broking Services Manager - someone who understands commercial broking inside out, can lead a team confidently, and is still happy getting stuck into client work. If you like being hands-on, setting standards, and holding people (including yourself) accountable, this will make sense.
Role scope
The role (what you'll actually be doing) You'll be responsible for the day-to-day running of the Commercial Account Handling team, while also managing your own portfolio of clients. This is a player-manager role.
Responsibilities
* Leading the Commercial Account Handling team day to day
* Supporting the Team Director, who retains overall responsibility for the book
* Making sure renewals and MTAs are processed accurately and in line with company procedures
* Managing the basics properly: holidays, sickness, absence
* Identifying when the team needs hiring and leading the interview process
* Training and onboarding new starters
* Dealing with performance and conduct issues quickly and professionally
* Setting development plans and carrying out appraisals
* Personally servicing a portfolio of commercial clients
* Handling new business
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