Recruiter Managing This Role
Are you a detail-focused, customer-centric professional with experience in mortgage administration or arrears management? Join a well-established and values-driven financial services provider making a real difference to their members.
Were working with a highly regarded and growing mutual organisation that prides itself on personal service and a supportive culture. This is a great opportunity to become part of a friendly, collaborative team offering real stability, training, and long-term progression.
The Role:
As a Central Services Representative, youll play a crucial part in supporting mortgage customers by providing high-quality administrative and technical support. Your day-to-day responsibilities will include:
Handling mortgage account queries, including payments, redemptions, and term changes
Managing early-stage arrears cases with empathy and care, ensuring compliance with regulatory guidelines
Preparing documentation and correspondence for internal teams and external customers
Supporting mortgage servicing processes including statements, annual reviews, and payment schedules
Working collaboratively across teams to ensure accurate, efficient service delivery
What Youll Bring:
Previous experience in mortgage administration, servicing, or arrears management
Excellent attention to detail and ability to manage sensitive financial data
Strong communication skills with a customer-first approach
Familiarity with FCA regulations and mortgage industry processes (advantageous)
A team-player mindset and proactive attitude
Why Join?
A genuinely warm and people-focused environment
Hybrid working options and flexible benefits
Full training and support from a knowledgeable team
Opportunities for growth and development within a growing organisation
If youre passionate about delivering great service and want to join a business where people come first this could be the ideal next step in your career.
Apply now to find out more and take the first step toward joining a truly supportive team.
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Created on 04/06/2025 by TN United Kingdom
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