About The Role
Engage Product Owner
Hereford, England, United Kingdom
Type: Permanent
Working Pattern: Hybrid (Onsite 3 days a week)
The Opportunity🚀
MandM is evolving from a traditional project-based model to a product-led organisation, building empowered, cross-functional squads that own key customer journeys end-to-end.
We are now looking for an Engage Product Owner to lead and shape how customers interact with MandM from their very first touchpoint.
This role is focused on inspiring customers through intuitive, engaging and seamless journeys — maximising value at every stage of discovery and exploration. From content and personalisation to segmentation and experimentation, you will drive initiatives that turn curiosity into confident exploration and purchase intent.
If you are passionate about creating high-impact digital engagement experiences and turning customer insight into measurable growth, this is an opportunity to make measurable commercial impact while leading cross-functional squads
Who Are We?
MandM is one of the biggest employers in Herefordshire and one of Europe’s leading online, off-price retailers, selling branded Fashion, Sport & Outdoor products for Men, Women and Children.
We offer our customers fantastic value by partnering with companies who we have built long term relationships with, enabling us to offer our customers big household names and up-and-coming brands, giving fantastic value all year round.
We are located in the heart of Hereford City Centre in our brand new, state of the art office. The modern, stylish workspace was designed to encourage collaborative working, teamwork and creativity - everything that MandM is all about.
As our business continues to grow we are investing in our product function and building capability for the future. Now is an exciting time to join our journey.
More than a role
✨ Competitive Salary: Your talent deserves recognition
🏆 Company bonus: We succeed, you benefit
🚀 Career Growth: real opportunity to develop within a growing business
🎁 Employee Discounts: Stay stylish with our exclusive discounts.
🏦 Company Pension: Secure your financial future.
🏖️ Generous Holiday Allowance: Enjoy 5 weeks of well-deserved breaks. You even have the option to buy an extra week
🎁 Birthday Delight: Take your special day off to celebrate YOU
🚗 Free Parking
💊 Health & Wellbeing programme; including critical illness insurance
The Role Scope
As the Engage Product Owner, you will own the end-to-end customer engagement journey. Your focus will be on improving how customers discover, interact with and connect to MandM through relevant content, intuitive journeys and personalised experiences.
You will work within a dedicated squad of designers, engineers and analysts, partnering closely with stakeholders across Digital, Trading, Marketing and Technology to deliver measurable outcomes aligned to our product strategy.
Role key responsibilities
✨ Product Vision & Strategy
1. Define and communicate a compelling vision for the Engage domain
2. Shape and own the roadmap aligned to business and product strategy
3. Balance tactical optimisation with longer-term strategic initiatives
✨ Value & Commercial Impact
4. Prioritise initiatives that maximise customer value and commercial return
5. Identify friction points within engagement journeys and translate them into actionable improvements
6. Define clear success metrics aligned to commercial and North Star goals
7. Monitor performance and drive continuous optimisation
✨ Discovery & Data-Driven Decisions
8. Lead hypothesis-driven discovery using qualitative and quantitative insight
9. Leverage A/B testing and experimentation to validate ideas and reduce risk
10. Interpret behavioural and engagement data to inform prioritisation
✨ Product Leadership & Execution
11. Lead a cross-functional squad through clear vision and prioritisation
12. Own and refine the product backlog, ensuring work is outcome-focused
13. Clearly articulate customer problems and desired outcomes to designers and engineers
14. Create alignment and momentum without formal line management responsibility
15. Protect team focus and product integrity
✨ Stakeholder & Partner Management
16. Build strong relationships across digital, trading, marketing and technology
17. Influence senior stakeholders through clear storytelling and evidence-led decisions
18. Collaborate with third-party partners including CMS, customer segmentation and translation platforms to maximise capability
Keyboard Shortcuts
19. F9 - Move focus from the edit area to the Footer Toolbar
20. F10 - Move focus from the edit area to the first toolbar button
21. Shift + TAB - Move focus from the edit area to the last toolbar button
About You
✨What we are looking for
22. Experience as a Product Owner or Product Manager within a digital or eCommerce environment
23. Strong commercial awareness and confidence working with performance metrics
24. Experience optimising customer journeys, engagement or personalisation
25. Proven ability to interpret behavioural and customer data
26. Experience leading or contributing to cross-functional product teams
27. Ability to influence without authority and drive alignment across stakeholders
28. Confident communicator who can challenge constructively
29. Experience working in Agile environments
Why Join MandM?
30. Be part of a genuine product transformation
31. Own a critical customer engagement journey with measurable commercial impact
32. Work in empowered, cross-functional squads
33. Hybrid working model
34. Shape how we connect with customers at scale
If you are motivated by improving engagement journeys, driving measurable outcomes and contributing to a modern product organisation, we’d love to hear from you.
Keyboard Shortcuts
35. F9 - Move focus from the edit area to the Footer Toolbar
36. F10 - Move focus from the edit area to the first toolbar button
37. Shift + TAB - Move focus from the edit area to the last toolbar button