Full time, Monday - Friday, 10am-6pm About the role… We’ve an exciting opportunity for an enthusiastic individual to join our team full time. We're currently looking for a friendly, reliable, customer focused, Customer Services Advisor to join our Customer Services team based at our Head Office in Alfreton. The Partnerships section of this team plays a vital role in screening and registering people who are offered a Slimming World membership by the NHS or other schemes. Potential new members are given up to date information about Slimming World's unique services, their local groups and our Food Optimising plan. The key responsibilities for the role include: ensuring a warm, friendly and empathetic welcome to Slimming World, putting the caller at ease, ensuring that any concerns are discussed so the caller is set up for the best start to their weight loss journey triaging callers to ensure they meet the eligibility criteria for each referral scheme as agreed on the individual scheme criteria accurately update customer information on Slimming World's Customer Relationship Management (CRM) platform to ensure information is correct. About you… We’d love to hear from you if you’re passionate about delivering an outstanding service and you: are highly motivated and genuinely enjoy talking to wide variety of people have excellent interpersonal skills, with a naturally warm and friendly style have natural empathy with people who are struggling with their weight have the ability to organise and prioritise your own workload while working effectively as part of a busy team have experience working with and are skilled at using computers including information management systems and Microsoft Office packages. Having previous experience in telephone support or a customer service role is desirable but not essential. Although the hours for the role are fixed, there may be times where we ask for flexibility to work across our core opening hours between 9am-6pm. Flexibility will also be required around annual leave and bank holidays. How to apply If you love the sound of this role and want to work within a friendly and supportive team: click ‘ Apply for this job ’ complete a few questions upload your CV (check it is less than 10MB before uploading) upload a cover letter telling us all about you and sharing three recent achievements in a similar role More important information about the application process: if you need any adjustments during the application or recruitment process, please email [email protected] or phone us on 0344 892 0400 please have a read of Our Privacy Promise Closing date: 18th March 2026 Thank you and good luck with your application, we can’t wait to hear from you!