Deputy Clinical Operations Manager – Coordination Centre
NHS AfC: Band 8a
Main area General Medicine Grade NHS AfC: Band 8a Contract Permanent Hours Full time - 37.5 hours per week Job ref 309-UCLH-7867
Site University College London Hospital Town London Salary £66,274 - £73,496 Per Annum Inclusive of HCAS Salary period Yearly Closing 27/05/2026 23:59
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Job overview
Exciting new opportunity to join a team of nurses – working with technology to improve patient flow UCLH has a Coordination Centre, which acts as the centre of patient flow management and bed placement for two of its inpatient hospital sites – University College Hospital (UCH) and National Hospital for Neurology and Neurosurgery (NHNN). The centre brings together clinical site managers and bed managers from both of these sites, to work together using a new patient flow system and real time location technology.
The Coordination centre has hospital wide visibility of operational flows to help the team coordinate and support smooth running on the day and improve demand and capacity planning for our inpatients. The aim of the Coordination Centre is to remove operational frustrations so that we deliver excellent care all of the time and make every day in hospital a value-added day for our patients.
We are looking for an enthusiastic and patient centred nurse, who has a passion for improving patient flow and reducing delays, to join the team.
Main duties of the job
Deputy Clinical Operations Manager (Band 8a senior nurse)
This is a post that will be on a 24/7 rotation, covering days and nights. This post will provide senior leadership to the Patient Flow/Clinical Site Managers team and be equipped with the knowledge and skills to lead and develop a team, deal with all issues immediately and take appropriate action. This post will provide a ‘bronze’ level of support to our sites, and out of hours will be the on site clinical manager to deal with incidents and site escalations. The post will deputise for the Clinical Operations Manager when required. This post will also be part of a team responsible for the Management of University College Hospital Grafton Way Building. The ideal candidate will have experience in demand and capacity planning, be an excellent communicator and relationship builder and be tenacious in delivering a high quality service.
Working for our organisation
University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research.
We provide first-class acute and specialist services across eight sites:
* University College Hospital (incorporating the Elizabeth Garrett Anderson Wing)
* National Hospital for Neurology and Neurosurgery
* Royal National ENT and Eastman Dental Hospitals
* University College Hospital Grafton Way Building
* Royal London Hospital for Integrated Medicine
* University College Hospital Macmillan Cancer Centre
* The Hospital for Tropical Diseases
* University College Hospital at Westmoreland Street
We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women’s health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world class support services including critical care, imaging, nuclear medicine and pathology.
Detailed job description and main responsibilities
For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description.
Come and be a part of the best NHS trust in England to work for, according to our staff
* UCLH top trust to work at in England - In the most recent NHS staff survey UCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England – for the third year in a row.
UCLH recognises the benefits of flexible working for staff – To find out more, visit: Flexible working.
To discover more about what makes UCLH a great place to work, visit: Why Choose UCLH?
Person specification
Knowledge & Qualifications
* First level registered nurse
* Educated to Masters level or working towards
* Leadership Qualification
Experience
* Teaching
* Operational management experience in acute hospital setting
Communication
* Excellent written and verbal communication skills
Personal And People Development
* Organisational skills
* Professional Nursing issues
* Able to manage time effectively
* Able to prioritise objectives and workload
Service Improvement
* Skill-mix and Workforce planning
* Business planning Skills
Quality
* Understands importance of and own role in Clinical Governance and risk management
* Quality assurance and improvement
* Developing policies and protocols
Provision of care to meet health and wellbeing needs
* Articulates reasons for desire to work in this area
Information processing
* Able to utilise ICT to full potential
* Budgetary management skills
* Managing a range of staff groups
* Managing organisational change
At UCLH, we have a real ‘One Team’ ethos, and our values – safety, kindness, teamwork and improving, are central to the way we work. This is supported by our staff, who voted us as the #1 NHS Acute Trust to work for in the whole of England.
At UCLH we take equality of opportunity seriously and are committed to being a diverse and inclusive employer, with a culture that creates a real sense of belonging and trust. It is our fundamental aim, to recruit, retain and promote a diverse mix of people who are representative of our local communities. Applications are encouraged from candidates of all backgrounds, cultures, and perspectives to support our world class research, innovation and creativity.
UCLH recognises the benefits of flexible working for staff and has a dedicated policy which allows staff to apply for flexible working right from the beginning of employment. For more information please go to: https://www.uclh.nhs.uk/work-with-us/why-choose-uclh/flexible-working.
We offer our permanent staff an interest free season ticket loan for travel, all our staff have access to free independent and confidential support, large retail discounts, a staff discount platform, cycle to work scheme and on-site accommodation to name a few.
Additionally, UCLH Arts and Heritage’s staff wellbeing programme, Creative Comfort, offers a variety of ways to engage with the arts as a member of UCLH staff. You can try out the weekly choir, weekly art club and join the Culture Club for exclusive access to free and discounted tickets for opera, exhibitions, theatre and more.
We recognise, reward and thank colleagues by nominating them for our annual Celebrating Excellence Awards, which are funded by UCLH Charity.
We are also members of www.mytrustbenefits.co.uk/ which offers discounts on high street retail stores, offers on travel deals, and also to take advantage of cash back schemes.
You must be eligible to work in the United Kingdom or meet the criteria for sponsorship under the Skilled Worker visa route. We welcome applications from candidates who require visa sponsorship, and these will be considered alongside all other applications. Before applying, please ensure that both you and the role meet the eligibility requirements under the UK Visas and Immigration (UKVI) points-based system to avoid disappointment. You can view this here
This vacancy may close before the current listed closing date. You are advised not to delay submitting your completed application.
Please note that all correspondence regarding your application will be via email. The emails will be sent to you via TRAC.jobs and not via NHS Jobs, we encourage you to check your inbox regularly.
Please note that if you have not heard from us within 3 weeks of the closing date of the advert to assume that you have not been shortlisted on this occasion.
The Trust uses electronic new starter forms on Trac to collect personal details. Information collected is securely stored and used to set up the employee record on the ESR HR system.
Employer certification / accreditation badges
You must have appropriate UK professional registration.
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Name Lorraine Walton Job title Clinical Operations Manager Email address lorraine.walton@nhs.net Additional information
If you are interested in the role or would like more information then please contact Lorraine Walton, Clinical Operations Manager on: 07946 552225
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