Job Description
Technical Helpdesk Coordinator
We have an exciting opportunity to join our growing team in a challenging but rewarding position with significant opportunity for personal development.
Our client is a well-established, and growing business in Pontefract, West Yorkshire with humility, hardworking and a team first attitude at the centre of its core values.
Theyre seeking a dedicated Technical Helpdesk Coordinator to join a dynamic Managed IT Services team, and the ideal candidate will have strong organisational skills, excellent communication abilities, and a solid foundation in first-line technical support to serve as a backstop to the dedicated System and Network engineers.
Duties and Responsibilities:
Coordination Duties and Responsibilities:
1. Coordinate System and Network Engineers diaries for customer meetings and site visits.
2. Coordinate System and Network Engineers diaries for project-related activities.
3. Act as pre-sales mediator (in tandem with the Head of IT Services for larger opportunities) when sales enquiries enter the business through the support channel, gathering accurate information from the requestor and ensuring the requests are being passed to the sales department within a agreed timescales.
4. Liaise with the sales department to ensure purchase orders for new equipment are appropriate (i.e., meeting the customers req...