Customer and Support Services Manager
Boden Group is excited to partner with a leading business in the built environment sector in search of a talented Customer and Support Services Manager.
Do you thrive in a fast-paced environment, motivating teams, streamlining processes, and delivering exceptional support across service streams? This is your chance to lead a central office function supporting major facilities contracts—managing customer service, administration, and training coordination all under one roof.
Your Role in a Nutshell
You’ll oversee the heart of operations: leading three teams, driving high-performance standards, and ensuring seamless service delivery. As a key strategic voice, you’ll liaise across the business to elevate operations and deliver powerful insights through regular KPI reporting.
What you'll be owning:
* Team leadership across Customer Service Centre, Administration, and Training Coordination
* HR responsibilities including recruitment, training, performance management, and weekly team progression
* Supporting contract mobilisation and changes in delivery requirements
* Improving working practices and exploring tech-based solutions for process efficiency
* Financial oversight: payment processes, PO management, and supplier queries
* Preparing reports for senior stakeholders to drive compliance and operational clarity
* Day-to-day office management, including handling sensitive and confidential data
What You Bring
You’re organised, positive, and confident leading multi-functional teams. You love driving improvement without compromising quality and enjoy being the glue between operations and support functions.
You’ll also bring:
* Contact centre or similar experience with strong people management credentials
* Finance and procurement process know-how, including PO and query resolution
* Proficiency in Orbit finance systems and MRI Evolution (CAFM)
* High-level communication and reporting skills, both written and verbal
* Microsoft Office whiz, especially Excel, Word, and PowerPoint
* A proactive mindset and ability to shape new working practices
Why Join?
This is a pivotal leadership role in a nationally respected organisation, where your contribution will shape how support services operate and evolve. It's the perfect step for someone ready to take ownership, inspire a team, and leave a lasting operational impact.
Do not hesitate to apply