Job Title: Claims Handler Location: Leeds City Centre (Hybrid Working) Salary Range: £40,000 to £45,000 Benefits Contract: Full Time, Permanent Role Overview & Daily Responsibilities: Conduct thorough investigations into incident circumstances and claim value, including legal research as needed. Assess the merits and value of personal injury claims, including the recoverability of financial losses. Provide accurate legal advice and manage client expectations with clear communication throughout the claims process. Negotiate settlements to secure the best outcomes for clients, ensuring compliance with instructions and updating legal expenses providers at key stages. Prepare legal documents for court proceedings, including statements, directions, and briefs for counsel; review costs as necessary. Progress cases efficiently to meet departmental targets and Service Level Agreements (SLAs), keeping clients proactively informed. Identify and report conflicts, complaints, and potential negligence to the relevant team or compliance lead promptly. Maintain positive working relationships with internal teams, external suppliers, and other stakeholders. Contribute to the department's development by promoting best practices and continuous improvement initiatives. Employee Benefits Package: Minimum 25 days holiday BH Increasing holiday entitlement for continued years of service Holiday purchase/sale scheme - up to 5 days 9% employer contributed pension Optional health & dental insurance Hybrid working model - maximum 2 days office presence, however can work from the office more if desired EV car scheme High-quality IT equipment provided Free holiday insurance Free roadside cover insurance 50% discount of insurance products Flexible dress code when in office Free car parking available upon advanced booking Application Criteria's: Previous experience managing an EL/PL / RTA claimant personal injury caseload is required Experience handling litigated personal injury claims is required About the Organisation: Our client are a leading legal and insurance business. They boast an excellent reputation, strong business model and a great working environment. Due to an increase in work volumes, the business are seeking to hire an experienced Claims Handler to manage claimant personal injury claims About CRA Consulting: CRA Consulting are a specialist legal recruiter, operating across the UK. CRA works in partnership with reputable law firms with either local, regional, national or international presence. We recruit at all levels from board, director and partnership level through to support staff. For additional information on how we can assist you with your next career move, visit the CRA Consulting Website at www.craconsultants.com. How to Apply If this Claims Handler vacancy, please click the apply button. Alternatively, if you would like to discuss with Rhys Spencer who is managing this vacancy, call 0114 241 8030 for a confidential discussion. Are you wanting to review additional career opportunities? Visit our jobs page at www.craconsultants.com/jobs Additional Information: CRA Legal follow strict best practice recruitment guidelines monitored by the Recruitment and Employment Confederation (REC). Please note our advertisements use salary levels purely as a guide. However we are happy to consider applications from all candidates who are able to demonstrate the skills necessary to fulfil the role. This Claims Handler vacancy is very popular with the local legal community, so please apply quickly to ensure your application is considered. As part of our candidate registration and care process we at CRA Legal aim to respond to all successful applications within 2 working days.