About the role
New Business Operations Manager, office based – Abingdon. Salary: £40,000 - £46,000. Contract: 12-month FTC.
Responsibilities
* Build the operating model for the newest category in Great Britain, from workflows and handovers to clear decision points across the launch setup.
* Collaborate closely with sales, logistics, service and marketing to ensure the new category fits into existing Miele processes without losing speed or clarity.
* Define practical processes where current structures do not fully support the launch, helping the business move forward without creating unnecessary complexity.
* Coordinate operational setup across internal teams, keeping responsibilities, dependencies and next steps visible.
* Identify open questions, risks and launch dependencies early so teams can make decisions before issues slow down execution.
* Track decisions and follow‑up actions, ensuring operational topics move from discussion into delivery.
* Improve workflows as the category grows, keeping the setup efficient, scalable and reliable for customers and internal teams.
Qualifications
* Degree in business administration, operations management, supply chain, commercial management or a comparable qualification.
* Relevant experience in sales operations, commercial excellence, process design, operations management or a similar field.
* Strong understanding of end‑to‑end operational processes and system integration, able to spot gaps before they become launch problems.
* Ability to create structure, align stakeholders and keep progress moving even when requirements still change.
* Experience with Miele processes, systems or operational structures is an advantage.
* Background in launching or integrating a new product category.
* Additional knowledge in project management, process improvement, lean management or operational excellence supports the ability to build scalable ways of working.
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