When you join Co-op, you'll receive amazing benefits including 31 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores.
As a Customer Team Member, you'll be part of a friendly team dedicated to helping our customers. Your responsibilities will include providing excellent service at the tills and on the shop floor, restocking shelves, and maintaining store cleanliness.
At Co-op, we focus on fairness for our members and communities. We support your wellbeing with policies and support for physical, mental, and financial health, including assistance during life events such as bereavement, pregnancy loss, fertility treatments, and menopause.
What you'll do
1. Provide friendly and thoughtful service, prioritizing customer needs, responding to queries, and promoting Co-op products and Membership.
2. Support your colleagues to solve problems and enhance the shopping experience.
3. Ensure store safety and compliance by maintaining proper stock levels, accurate pricing, and appropriate storage conditions.
4. Assist in introducing new products and services, sharing experiences to foster team learning.
5. Engage with the local community through participation in activities and events.
What makes a successful team member?
* Genuine care for customers and members.
* Strong interpersonal skills to build positive relationships.
* Positive attitude towards change and problem-solving.
* Flexibility to work various shifts.
This role offers variety and the opportunity to make a real impact in your community. Building relationships and providing excellent service are core to our store teams, which play a vital role in local communities.
Our culture
We promote a positive working environment where your daily interactions help highlight local charities and causes, contributing to community wellbeing and safety. Our stores help create new spaces and facilities, fostering a sense of purpose and community impact.
Additional benefits
* Holidays starting from 31 days per year, including bank holidays.
* 30% discount on Co-op branded products.
* Pension scheme with up to 10% employer contributions.
* Wagestream app for access to earned wages.
* Support for physical, mental, and financial wellbeing, including virtual healthcare services.
* 24/7 employee assistance service.
* Paid training and career development support.
* Advance access to rotas via mobile.
* Cycle-to-work scheme.
Building an inclusive workplace
We value diversity and aim to create inclusive environments. We welcome applications from all backgrounds and can make reasonable adjustments for disabled applicants. As part of the Disability Confident scheme, we ensure fair consideration for disabled candidates and offer adjustments as needed.
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