Lettings Complaints Manager
X1 are looking for a fast paced, professional and highly organised person to join our friendly, vibrant and successful team as our Complaints Manager in Manchester on a fixed term basis for 12 months maternity leave cover.
Welcome to X1
X1 Sales and Lettings is a successful and rapidly expanding business covering Sales, Lettings, Property Management and Block Management with offices in Liverpool, Leeds, Manchester and Kent, an expert qualified team base of over one hundred and forty team members and a managed portfolio of over 5000 properties across the Northwest and Kent. Our X1 goal is to develop a culture built around exceptional people, exceptional products and exceptional customer service. For more information please visit the X1 Sales and Lettings & X1 Developments website or our social media pages.
Our Values
We pride ourselves on developing and rewarding our team and making sure everyone plays a part in the continuing success of our company. We operate by the values of Teamwork, Accountability, Quality, Fun, Compliance and Flexibility.
About the role
We are looking for a confident and knowledgeable Complaints Manager to work for X1 taking ownership of all formal complaints and also act as point of contact for rental arrears escalations.
You will:
Manage and respon...