Job Description
NEC Housing TrainerRate of pay: £254.59 PAYE or £335.25 per day (day rate)Job Type: Temporary (until November 2026)Location: WembleyOverviewAn experienced NEC Housing Trainer is required to support the successful implementation and adoption of a core NEC Housing system. This system enables the delivery of an efficient, joined-up service for tenants and leaseholders, improves collaboration across Housing and wider services, and provides a single customer view.This role will play a key part in embedding system knowledge across the organisation through a train-the-trainer model, ensuring subject matter experts can disseminate best practice to colleagues. The position is offered on a fixed-term basis for the duration of the implementation programme, with a strong focus on long-term skills transfer.Day-to-Day ResponsibilitiesDeliver engaging classroom-based training sessions on the NEC Housing systemProvide coaching and support to subject matter experts (SMEs) to enable onward training deliveryDevelop and maintain training materials, user guides, and supporting resourcesPromote consistent and effective use of the NEC Housing system across the organisationSupport the adoption of system processes, ensuring alignment with Housing operational workflowsWork closely with Housing teams to ensure training reflects real-world processes and requirementsFacilitate knowledge transfer to ensure sustainable internal capabilityContribute to improving user confidence and system utilisation to maximise efficiency and automation benefitsRequired Skills & ExperienceStrong hands-on experience with NEC Housing systemSolid understanding of Housing services and day-to-day operational processesProven experience in delivering training (classroom and/or coaching environments)Experience delivering train-the-trainer programmesAbility to create clear and effective training documentation and learning materialsExcellent communication and stakeholder engagement skillsStrong facilitation skills with the ability to engage varied audiencesAbility to translate technical/system knowledge into practical, user-friendly trainingAdditional InformationThis role has been created due to the specialist combination of NEC system expertise, Housing knowledge, and training capability not being readily available internally.
The successful candidate will play a key role in ensuring a smooth implementation and long-term capability building within the organisation.To apply for the NEC Housing Trainer position, please submit your CV detailing your relevant experience.TPBN1_UKTJ