Role Description
As a Senior Client Success Manager, you manage the delivery of General Assembly’s largest client programs, maintain and grow our most important client relationships, and ultimately are responsible for organizing and managing cross-functional teams to deliver on the largest and most important programs for our clients, and $3-5 million of annual client revenue.
This is a hybrid role.
Responsibilities
* Manage top tier, Fortune 100 client relationships, and partner with the sales team to expand accounts
* Lead Engagement, Product, and Instructional teams to deliver complex programs at scale
* Lead project planning and scoping process, pre- and post-sale, by creating and managing project timelines and building internal and external project documentation
* Act as primary client-facing point of contact week over week, including leading client updates and addressing escalated client questions
* Build and manage program P&Ls to ensure profitability in line with company targets
* Proactively identify new ways for GA to contribute to clients’ talent upskilling and reskilling strategies
* Monitor program success as measured by learning and sentiment metrics
* Partner with GA’s global network of subject matter experts to deliver in-person and online training programs in data, product management, tech, digital marketing, and innovation culture
* Manage a team of Client Success Managers on your accounts (maybe direct or dotted line), providing direction, guidance, and development while driving for results
Skills & Qualifications
Our ideal candidate comes with at least 3-5 years of consulting experience, or experience managing teams in similar high-touch, complex client services environments. People who excel in this role are capable of managing large cross-functional projects and are exceptional problem solvers. They are comfortable with ambiguity, and also possess polished communication skills, infectious positive energy, and a passion for fast-paced and dynamic environments. Ideal skills/experience includes:
* 3+ years using Excel and Google Suite
* 2+ years as the primary client-facing project owner
* 2+ years managing a team
* 2+ years leading cross-functional projects
* 1+ year owning a P&L preferred
* Experience working in pre-sales/legal support function a plus
* Experience using Jira a plus
* Experience coordinating training programs a plus
* Significant travel, up to 50%
Competency Rubric
* Planning
* Presentation skills
* Directing others
* Interpersonal savvy
* Dealing with ambiguity
* Drive for Results
* Business acumen
Unless otherwise noted, remote positions can be performed from the following approved General Assembly operating countries.
United States of America (states of operation may vary), Canada (provinces of operation may vary), United Kingdom, Australia, and Singapore.
Posting date: 09-12-2025
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