Medical and Membership AdministratorDepartment: MembershipLocation: Motorsport UK, Bicester MotionHours of Work: Full Time (37.5 hours per week). Core hours are 09:00 until 17:30, Mon – FriLine Manager: Head of MembershipDirect Reports: NoneGrade: CSalary: £29,000 - £33,000Closing date: 9th May 2025Join Our Team as a Medical and Membership Administrator at Motorsport UK! The Membership team at Motorsport UK is dedicated to delivering exceptional service to its members, ensuring prompt and efficient processing of annual competition licence applications. Certain competitors are required to provide detailed medical information to support their licence applications, ensuring the safety of all participants in the competitive environment.The Medical and Membership Administrator will play a key role in specifically focused on handling applications from competitors who need to submit this enhanced medical information. The primary objectives associated with this role will be:To provide administrative and customer service support to members, specifically on all medical licensing matters, in line with the prevailing medical requirements of approved competitor applications.To coordinate the flow of required information between members and Motorsport UK’s medical panel to streamline the application and approval process.Support the Membership team with the normal day-to-day activities such as processing member applications, renewals, and answering queries.Additional ResponsibilitiesIn addition to the primary objectives listed above, the Medical and Membership Administrator will be responsible for:Liaising with retained medical consultants to obtain approval for applicationsCorresponding with applicants and ensuring that they are kept up to date on the progress of their application and any additional information that might be requiredProcessing competition and other licence registrations as part of the Membership teamAt times act as observer to the Medical Cross-Discipline CommitteeLiaising with Motorsport UK Medical Advisors and the Motorsport UK Chief Medical Officer (CMO) as part of the approvals processActing as the first point of contact for applicants with medical conditions and general medical enquiries by all forms of communication (telephone, email, and letter)Acting as the first point of contact for disabled drivers, providing advice and guidanceDeveloping and maintaining an accurate case status logEscalating more complex medical issues to the CMO for Motorsport UK/Medical AdvisorRegularly reviewing the systems and processes within the Medical Function to ensure the most effective experience for applicants with medical conditionsEnsuring all processes around medical administration are accurately documented and kept up to date in line with latest guidanceEnsuring records are maintained in a confidential manner respecting all General Data Protection Regulations and guidelines for medical data.The PersonStrong administrative skills with the ability to coordinate information to effectively progress cases through to resolutionConsistent attention to detail and effective time management skillsExcellent customer service, communication and interpersonal abilitiesProven experience in managing challenging conversationsProactive and adaptable in a dynamic work environmentDemonstrated ability to manage high-volume administrative workloadsAbility to collaborate with a wide variety of stakeholders at different levels within an organisationEvidence of evolving working practices and identifying new methods to enhance service efficiency and effectivenessAbility to maintain the highest levels of integrity when handling confidential informationHighly proficient with Microsoft OfficeThe ability to travel to the Motorsport UK officesEligible to work within the UK.Desirable But Not EssentialA basic understanding of health issues (such as cardiac problems, epilepsy, respiratory conditions) which may impact on a driver’s ability to safely control a vehiclePrevious experience of working within a medical setting.To apply for this vacancy, please forward a copy of your CV and Cover Letter to jointheteam@motorsportuk.org