Corporate Communications Senior Manager, Permanent
At Costa Coffee, we’re on a mission to reimagine coffee experiences across the globe. From bustling cities to local communities, we’re creating meaningful coffee moments, powered by innovation and driven by purpose.
As a proud part of the Coca‑Cola system and working hand in hand with our pioneering partners, we’re in over 50 countries and counting. Whether it’s served in‑store, from a machine, at home, or on the go, every cup is thoughtfully crafted by our passionate teams who put heart into every moment.
Our teams truly make a difference. Whether it’s pioneering new tech for the perfect pour, launching award‑winning campaigns, developing exciting new menu items, or supporting our people to grow – together, we stir up success.
Shape the global voice of Costa Coffee as our Corporate Communications Senior Manager, leading and delivering the strategy that defines how we engage the world. You’ll own our external narrative, protect our reputation, and drive impactful campaigns and crisis communications, blending senior strategic counsel with a hands‑on, roll‑your‑sleeves approach. A pivotal role shaping brand equity, stakeholder confidence, and growth across the UK, Ireland, and international markets.
We value curiosity, inclusivity, and a problem‑solving mindset. If you thrive in a fast‑paced, global environment and are excited to make a meaningful impact, we encourage you to apply.
With inspiring experiences, development programmes, and our apprenticeship scheme, your career can grow far beyond the day‑to‑day.
What you’ll do
Being a Corporate Communications Senior Manager is about so much more than bringing our coffee to the world. It’s your chance to stir up real success – which means you’ll be:
* Lead and deliver a proactive global corporate communications strategy aligned to Costa Coffee’s long‑term priorities, building a strong, consistent external narrative that enhances reputation across key audiences.
* Develop and execute impactful, multi‑channel campaigns in close partnership with PR, Public Affairs, Sustainability and Community teams, ensuring joined‑up storytelling and maximum reach.
* Shape and drive media engagement and thought leadership programmes, elevating senior leaders’ profiles and increasing positive coverage, sentiment, and visibility.
* Own reputational risk and crisis communications across UK&I and international markets, ensuring a confident, consistent response that protects the brand.
* Embed best‑in‑class communications practices across the business, tracking performance and driving a measurable uplift in brand awareness, stakeholder confidence, and corporate reputation.
Who you are
It’s your unique ingredients we’re interested in:
* Proven experience in corporate communications, preferably in‑house within a Retail Consumer or QSR environment
* Deep understanding of the global media landscape and the forces shaping corporate reputation, including sustainability, regulatory and public affairs dynamics.
* Strategic thinker with sound judgement, able to simplify complexity, analyse risk, and build clear, credible messaging that resonates externally.
* Exceptional storyteller with sharp editorial instincts, able to translate complex internal information into compelling narratives, and experienced in managing and collaborating with external agencies to deliver impactful campaigns.
* Influential and collaborative operator, skilled at stakeholder management and comfortable advising senior leaders while navigating a complex, global matrix environment.
So, why Costa?
We didn’t become a global coffee brand by sitting back. When you work here, you join a community that values passion, progression, and integrity—with some brilliant perks to sweeten the deal. We work in a hybrid environment, giving us the flexibility to balance life while still spending meaningful time together and building strong connections:
* Own a piece of Costa’s success by becoming a share owner in Coca‑Cola with our Share Investment Plan (SIP)
* An annual discretionary bonus scheme, based on business results and individual contribution.
* A smart pension that saves you money on tax and national insurance, and matches your contributions up to 10%
* The Costa Financial Support Fund, supporting team members who find themselves in unexpected financial pressure
* 50% discount in all Costa‑owned stores, and 25% off in other participating stores
* Private medical cover thanks to our Private Healthcare scheme
* And that’s not all. Explore even more of our perks here: https://bit.ly/costaperks
Location – Where you’ll work:
Right now, our Support Centre teams work flexibly, blending home working with in‑person time whenever it matters most – whether that’s a team moment, a creative session, or simply coming together to share ideas.
We’re excited to be moving into a new home for our brand in St Albans in January 2027 – an inspiring space from which our Support Centre teams will work three days a week to connect and collaborate in‑person to bring our bold ambition to life.
For any reasonable adjustments and general queries, please get in touch withcosta.recruitment@costacoffee.com
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