Overview
Vodafone is investing in 5G and digital infrastructure to power businesses, services and communities across the country. You’ll be part of building a future that works better for everyone, helping to connect people and services as we reimagine what a connected nation looks like.
What you’ll do
To lead, motivate, coach and develop a store team to deliver an exceptional customer experience and exceed store performance targets, whilst taking on regional responsibilities. To support the delivery of operational excellence across store teams. To approach every interaction with customers as an opportunity to increase revenue and customer experience, using solution based selling and offering products and services that meet the customer’s needs.
* Management of the Store and staff
* Make operational decisions for the store
* Coach, develop and support the team
* Be accountable for ensuring the store acts within the guidelines of the FCA
* Conduct performance reviews
* Be personally accountable for the performance of the store
* Keep up to date and share market leading insights
* Bring the customer experience into the fore front of every decision
Who you are
* Recruitment, performance management and coaching of the existing and new members of the team to deliver excellent customer service and meet targets
* Take a leadership role amongst the regional store management community by supporting regional operations and communications
* Have a high level of competence in the support of disciplinary and grievance management
* Monitor, analyse and report on performance
* Identify and develop top talent among advisers and managers
* Influence a broad group of store managers through regional ownership of a designated business area
* Understand Vodafone and competitors' products and services
* Conform to company policy and guidelines for running the store
* Always act with good conduct, ensuring our customers are given correct and relevant information, allowing them to make an informed decision, regulated by the Financial Conduct Authority
If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website for guidance.
We use AI in different parts of our business to boost innovation, improve efficiency, and create new opportunities. During the interview, rely on your own knowledge and skills to show us who you really are—your personality, creativity, and abilities. We’re looking for authenticity and can’t wait to get to know the real you.
Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting inclusion for all with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.
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