Company description: Bertelsmann is a media, services and education company that operates in about 50 countries around the world. It includes the broadcaster RTL Group, the trade book publisher Penguin Random House, the magazine publisher Gruner Jahr, the music company BMG, the service provider Arvato, the Bertelsmann Printing Group, the Bertelsmann Education Group, and Bertelsmann Investments, an international network of funds. The company has 117,000 employees and generated revenues of €17.1 billion in the 2015 financial year. Bertelsmann stands for creativity and entrepreneurship. This combination promotes first-class media content and innovative service solutions that inspire customers around the world Job description: Salary: £34,068.06 Location: Hams Hall Hours: 40 hours per week, 4 on 4 off, 18:00 - 06:00 Reporting to the Operations Manager you will oversee and coordinate the activities of your team to ensure the smooth and efficient running of the operation. Your Tasks Leading and managing and team to achieve and exceed SLAs Distributing work orders and ensuring the workload of the employees Steering, coordinating, and implementing processes as well as planning the daily business activities First point of contact for all process and technical faults and forwarding of reports to the involved departments Identifying issues or problems and initiating corrective measures and success control Ensuring SLA compliance Working in the SAP system Participating in resource planning (staff and infrastructure) Creating and evaluating reports Ensuring the quality and service level specifications People management activities Your Profile Experience of working with computerised systems Experience and understanding of working in a temperature-controlled environment an advantage Able to demonstrate reliability, good time management and organisation skills Good written and verbal communication. Good numerical skills and record keeping skills. Able to demonstrate excellent attention to detail. Show the ability to take ownership of an issue, seeing it through from start to finish in a professional manner. Strong customer focus. We Offer 25 days annual leave plus 8 bank holidays with the option to purchase up to an additional 5 days Pension contribution A life assurance policy that pays out 4 x Salary Employee Assistance Programme that provides you with confidential support, information, and advice to help you Employee Discount Scheme through Benefit Hub Free car parking Profile description: ADZN1_UKTJ