Job Purpose: To give in depth telephone response to various AV contracts Reporting to: Operations Director Key Focus To support the maintenance team with a more in-depth technical knowledge and understanding of AV systems. Key Skills High level of AV knowledge from an installation understanding. Communications Polite, confident, and professional telephone manner Able to work as part of a team, or if required, under own initiative. Organisation Attention to detail. Calm under pressure, showing good time management skills. Administration Paperwork and reporting Duties Responding to complexed technical calls Work towards passing on knowledge helping trainees understand the more technical side. Understanding call logs/asset management Attend customer Teams calls when required Understanding the various contracts and their differences Completion of relevant paperwork Understand goldstock levels and assigning equipment when needed. Book engineering resources for call outs Have an understanding and complete weekly service reports. Various Programming as required. Site visits if required. Package Competitive Basic Salary Communication bonus Parking