Job Description
Operations Manager (Franchise) — Midlands
Salary: £40,000–£55,000 + Car Allowance (TBD) + Progression Pathway
We’re working with one of the UK’s fastest-growing QSR/coffee brands, now over 70 stores nationwide and on track to hit 100 within the next year. With a differentiated food and beverage model, strong brand partnerships, and an ambitious site-opening cadence, the business is looking for an experienced Operations Manager (Franchise) to support and scale its West Midlands region.
This is a fantastic opportunity for a hands-on, commercially sharp operator with franchise experience to step into a high-impact role—stabilising a growing patch, coaching franchisees, and helping to codify systems for scale. With a clear pathway to Head of Operations in the near future, this is a rare chance to grow alongside a dynamic, founder-led brand at pace.
Key Responsibilities
1. Franchisee Support & Performance: Act as the first line of operational support for ~12–15 West Midlands sites, driving standards, coaching on P&Ls, and improving commercial performance.
2. Openings & Growth: Support the rollout of ~one new store every four weeks—ensuring on-time, on-standard launches whil...