Are you passionate about customer satisfaction and service improvement? We're looking for a Complaints Coordinator to join our team and take charge of ensuring complaints are handled effectively and efficiently.
Key Responsibilities:
* Respond to complaints promptly and appropriately, ensuring they are addressed within agreed timeframes.
* Identify areas for service and system improvements based on complaint analysis.
* Act as the primary point of contact for customers, providing clear communication and preventing further dissatisfaction.
* Negotiate and influence stakeholders to achieve optimal outcomes and decisions.
* Assist in planning improvement actions and ensure their successful implementation.
* Collaborate with various council services to address issues raised during complaint investigations.
* Maintain accurate data and records to aid management and strategic decision-making.
Candidate Requirements:
* Strong communication and interpersonal skills.
* Ability to negotiate and influence stakeholders effectively.
* Analytical mindset with a focus on continuous improvement.
* Experience in customer service or complaint handling roles preferred.
* Knowledge of housing services and council operations is an advantage.
If you're ready to make a positive impact and drive improvements in customer service, apply now to join our team as a Complaints Coordinator!
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