Vocational Training Hub is the UK’s leading platform for vocational training, life skills, and wellbeing, offering over 3,000 CPD-accredited courses across 9 regulated sectors. With a focus on inclusivity and accessibility, the platform provides flexible learning options that cater to diverse needs, such as neurodivergent users and individuals with limited tech confidence. Trusted by all UK Local Authorities, 70% of the private sector, and over 2 million learners, Vocational Training Hub supports professional and personal growth for individuals and organisations alike. The company reinvests 40% of its revenue to enhance its offerings, ensuring they remain practical, engaging, and impactful. Highlighted by BBC and Forbes, the platform combines innovative technology and expert-designed content to revolutionize learning and development.
Role Description
This is a full-time on-site role for a Customer Service Support Manager located in the Manchester Area, United Kingdom. The Customer Service Support Manager will oversee daily operations of the customer support team, ensuring all queries are resolved efficiently. Responsibilities include monitoring customer satisfaction, providing technical and non-technical support, creating strategies to enhance service delivery, and analyzing feedback data to improve processes. Additionally, the role involves collaboration with internal departments to address client concerns and uphold quality standards.
Qualifications
* Strong Customer Service and Customer Satisfaction skills
* Experience in Customer Support and Technical Support, with the ability to address both technical and non-technical queries
* Analytical Skills to monitor key metrics and implement improvements
* Proven leadership ability and a track record of managing customer service teams
* Excellent communication and interpersonal skills
* Familiarity with customer service software and tools is a plus
* Bachelor’s degree in Business Administration, Management, or a related field is preferred
* Experience in training, vocational education, or working with regulated sectors is highly desirable
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