Overview
Location: Thornaby, TS17. Job Title: Customer Care Coordinator. Join Persimmon Homes as a Customer Care Coordinator and step into a role where your success is celebrated and your growth supported.
Why Persimmon Homes? We are one of the UK's largest and most established housebuilders — FTSE 100 listed, with 29 regional offices and thousands of quality homes built every year. At Persimmon, we build careers as well as homes.
Responsibilities
* Providing an effective support function to our homeowners
* Ensuring communications with customers regarding defects are dealt with in a professional and timely manner, adhering to Customer Care Policies and Procedures
* Working closely with other departments across the company (Construction, Sales, Surveying and Technical) to ensure optimal communication and achievement of KPIs
* Responding to incoming communications from homeowners in accordance with company guidelines
* Issuing works orders to maintenance operatives and sub-contractors and monitoring progress through to completion
* Complying with responsibilities as defined in the Group's HS&E Policy and ensuring compliance throughout the team
* Carrying out general administration duties
Experience & Qualifications
* Previous Customer Care experience within a fast-paced and busy environment
* Experience within the housing or construction industry is desired but not essential
* Excellent communication skills and attention to detail when capturing and logging customer information
* Ability to remain calm and focused in pressurised situations with proactive problem solving skills
* IT literate with a good working knowledge of Word, Excel and Outlook
* Knowledge of COINS is an advantage but not essential as training will be provided
Employment details
* Seniority level: Entry level
* Employment type: Full-time
* Job function: Customer Service
* Industries: Administrative and Support Services
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