Automotive Technical Advisor Uxbridge £40,000 per annum Hybrid – 3 days office, 2 days WFH Ready to step off the tools—but not away from the industry you know best? If you’re an experienced automotive technician with strong diagnostic skills and OEM experience, and you’re looking to move into an office-based role, this could be the ideal next step. This opportunity allows you to use your technical expertise in a more strategic, less physically demanding environment while continuing to develop your career. We’re working with a highly respected company in the Uxbridge area that is expanding its Technical Support Team. They are looking for someone with hands-on experience, excellent diagnostic ability, and the confidence to support both customers and installers. Key responsibilities include: Diagnosing and resolving technical issues, identifying root causes, and providing effective solutions Managing cases through to resolution within agreed SLAs using Salesforce Supporting internal and external stakeholders across varying technical levels Handling inbound and outbound calls while maintaining accurate case records Building and maintaining strong professional relationships with customers and partners Contributing to continuous improvement in customer experience and installation standards About You Proven background in automotive diagnostics or technical support, ideally within an OEM envir...