Job Title: Takeaway Supervisor
Location: Fodder at Great Yorkshire Showground, Harrogate
Department: Fodder Kitchen
Working Pattern: 32 hours per week, working 4 days out of 7 operational days of the week.
Reporting to: Catering Manager
About us
Fodder is an award-winning farm shop and cafe celebrating, the very best food and drink from Yorkshire.
Fodder acts as a shop window for local farmers and producers, helping consumers to access local food easily. All the profits from Fodder go to help fund the charitable work of the Yorkshire Agricultural Society. Fodder is well known for its quality and exceptional customer service. Fodder is accredited with Best Companies as a Top 100 Mid sized Employer and Top 25 UK Best Charitable Employer.
Purpose of the Role
This is an exciting time to join the Fodder team, as we look to develop and expand our catering offer. We are looking to develop our takeaway offer, to a new and exciting concept. The ideal candidate will therefore have the experience, energy and desire to develop this key role, as we continue to grow. Leading in the overall daily operations of the Fodder Takeaway and support the Fodder Kitchen with the wider catering goals. Deliver first class Yorkshire dishes, whilst ensuring efficiency and financial targets are met. To help train & motivate the team and to ensure they are knowledgeable about the amazing Yorkshire food we serve. Be well organized.
Key Responsibilities
This is a hands-on role, to run a successful takeaway unit and team, managing the day-to-day operations of a busy self-contained unit.
Produce top class Yorkshire food, create menus and specials that showcase Yorkshire produce, whilst actively coaching the team to ensure quality, economical and timely food production.
Ensure all staff operate to the same high levels of food production and cooking ensuring portion sizes, garnishes and the final product are served in the prescribed manner and to Food Hygiene standards.
Manage the Takeaway team members, alongside the Catering management team, in line with company procedures and policies.
Train team members, following company policies and providing ongoing support to all Fodder staff.
Prepare and ensure hot drinks are to a high-quality barista standard, training provided if required.
To assist the Catering Management team in maintaining high customer satisfaction and assisting with resolving any customer complaints.
To ensure all Health and Health and Safety regulations for Fodder are adhered to and followed.
To ensure the Fodder HACCP plan is followed and to complete all relevant paperwork to play a major part in maintaining 5 stars for food hygiene standards.
Competitively order stock, ensure regular stock rotation and control. Proactively manages wastage and finding solutions to minimize across the takeaway and wider business.
Work with the Catering Management team to promote our local Yorkshire suppliers. Creating daily specials that encompass our local suppliers, seasonality and current food trends.
Work with the Catering Management to plan and execute successful events.
To be a fire warden and first aider for Fodder. Training provided if needed.
To recognise the importance of fairness and equality in the workplace, to treat everyone with dignity and respect.
To be an ambassador of the Society values.
It is not possible for this document to totally encompass or define all tasks that may be required of the post holder. The outlined duties may therefore vary from time to time without materially changing either the character or level of responsibility.
Experience & Qualifications
Good level of written and verbal skills.
Food safety level two qualification, First Aid qualification and fire marshal preferable.
Personal Skills
Excellent verbal and written communication skills.
Polite and approachable.
Focus, thoroughness, and keen attention to detail.
Has a 'can do/will do' attitude.
Excellent planning & organisational skills.
Analysis of own performance and takes steps to improve this.
Remains focused when faced with competing demands.
Keeps people informed of progress on key tasks.
Adapts their communication style to suit their customer / colleagues, responding to their feedback or queries.
Work to tight deadlines.
Accepts new ideas and change initiatives.
Always conducts themselves in a courteous and professional manner.
Always maintains the strictest levels of confidentiality.