Facilities Maintenance Contract Manager (Hard Services)
Location: Newcastle
Salary: £50,000 – £55,000 + £4,500 Car Allowance
Job Type: Full-Time, Permanent
Overview
We are recruiting an experienced Facilities Maintenance Contract Manager (Hard Services) to manage a hard FM–only portfolio of office and retail sites across the North East, with a total contract value of approximately £1.5m.
This role is predominantly office-based (circa 70%) from Solihull, with 30% of time spent on-site, overseeing maintenance delivery, compliance, and contractor performance. The role suits a technically strong FM professional with a background in hard services and multi‑site maintenance environments.
Key Responsibilities
* Full responsibility for the delivery of a £1.5m hard services maintenance portfolio
* Management of planned and reactive maintenance across office and retail environments
* Oversight of hard FM disciplines including mechanical, electrical, HVAC, and building fabric
* Ensure all maintenance activities meet statutory, compliance, SLA, and KPI requirements
* Act as the primary client point of contact for all hard services matters
* Financial management including budgets, cost control, forecasting, and lifecycle planning
* Management and performance monitoring of subcontractors and specialist service partners
* Ensure full compliance with health & safety legislation and statutory testing regimes
* Support contract mobilisation, variations, and continuous improvement initiatives
* Produce technical and performance reports and attend client review meetings
Key Requirements
* Proven experience in a Hard Services Facilities Maintenance Contract Manager role
* Strong technical background in hard FM (M&E / building services)
* Experience managing multi-site maintenance contracts, ideally office and retail
* Solid understanding of statutory compliance and H&S within hard services
* Commercially aware with experience managing maintenance budgets and variations
* Confident, professional, and client-facing
* Full UK driving licence
What’s on Offer
* Competitive salary of £50,000 – £55,000
* £4,500 car allowance
* Permanent role managing a stable hard services portfolio
* Autonomy and ownership of your contracts
* Clear progression opportunities within a growing FM business
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