Job Title: Rent Accounting Officer
Team: Rent Accounting
Service: Finance
Responsible to: Rent Accounting Team Leader
Job Summary
To contribute to ensure the smooth and efficient running of the rent debit and to maintain rent accounts on QL.
Benefits of working with Ongo include:
30 days paid holiday plus bank holidays and your birthday off
Exceptional leave
15 hours per year paid volunteering
Annual pay review
Mileage reimbursement at 46p per mile
Free parking (pass provided)
“No sick days” voucher
9.5% pension contribution (Aviva)
3x salary life assurance policy
Enhanced maternity/paternity pay
Simply Health package (including Pro-counselling for family members)
Housing Perks
Agile working
Home working equipment provided
Local gym discounts
Discounts at Costa and Starbucks (town centre)
Car lease scheme
Main Responsibilities
Accurate recording and processing of the various types of rent payments, along with other receipts to the organisation
Banking and reconciling of cash and cheque payments received at Ongo House along with other income received into the organisation, ensuring it’s banked into the correct Ongo Bank Account
Setting up and calculating new Direct Debits and amendments to existing Direct Debits
Making decisions on accounts with recurring Direct Debit rejections
Year End calculation of Direct Debit amounts
Processing various types of adjustments and refunds onto rent accounts
To undertake appropriate investigative work and take steps to rectify issues with missing payments
Auditing of rent accounts
Reconciling of various suspense accounts
Ensuring the correct running of the rent debit
To identify and add the correct property service charges
To deal with enquires from tenants and liaise with internal staff members/teams
Reviewing prepaid credits on a quarterly basis
To make effective and proper use of Ongo Homes ICT systems in accordance with the duties of the post
To undertake a full and active role in the implementation of own personal development and participate in the training and development of colleagues
Contributing to the review and development of policies and procedures in response to changing legislation and other requirements
Maintaining and improving Ongo Homes reporting processes
Interpreting accounting rules and legislation to ensure the most favourable outcome for Ongo Homes
Any other duties commensurate with the role’s level of responsibility
Skills, Competence, Experience Required
Experience of working in the public sector, preferably in a housing related field.
Understanding of Housing Benefit and Welfare Benefits.
Experience and understanding of the Direct Debit rules and regulations
Cash handling experience
Good interpersonal and negotiation skills
Ability to work flexibly
Ability to communicate effectively, at all levels, both orally and in writing
Able to act in an advocacy role and signpost tenants where necessary
An awareness of the corporate implications of actions by individual services
Computer literate, including experience with housing rents systems, word processing and excel spreadsheets
To be able to solve problem accounts and make decisions
Good team playing with the ability to use own initiative to work with minimal guidance
Ability to prioritise own work and to work accurately under pressure to meet conflicting deadlines
Good numerical skills
CLOSING DATE FOR APPLICATIONS NOON FRIDAY 21 NOVEMBER
We are committed to building an inclusive workplace that reflects the diversity of the communities we serve. We welcome applications from individuals of all backgrounds, including those from ethnically diverse communities, disabled individuals, and others who may require workplace adjustments. If you require any support during the application process, please let us know, and we will be happy to assist