Job Description
#NotAsparePart
Come and join us as a results-driven Spares Manager to deliver sales and exceed customer expectations as part of a hugely successful branch team.
The role:
As a Spares Manager, you’ll be committed to delivering an outstanding level of service, and you’ll be professional, driven, and enthusiastic. The role involves being a key part of the wider branch team, with customer service being the main focus—building rapport and strong relationships with both new and existing customers. You’ll naturally promote and embrace our inclusive team environment and we’re sure you’ll have some fun along the way!
Key Responsibilities:
* Business planning to achieve and exceed sales targets
* Maintaining high standards, creating and nurturing a loyal customer base, and providing first-class service
* Attracting and securing new customers and business into the branch
* Assisting with general branch duties and serving as a specialist Spares point of contact for customers
* Interpreting data and managing initiatives to improve efficiency and profit, including KPI management
You:
As a Spares Manager, you should have sound knowledge of heating spares products and materials. You will play a crucial role in growing our existing business and attracting new customers by outshining the competition. The ability to work independently with minimal supervision is essential. This role is diverse and offers extensive product knowledge and experience. Previous experience in the spares industry is preferred, but more important is the right attitude, enthusiasm, and ambition to take ownership of your success.
Us:
From boilers to bathroom suites, tubing to towel rails, and everything in between, City Plumbing has all the products our customers need. We’re proud of our reputation for selling quality plumbing and heating products to both trade and retail customers, and we’re excited about our future. We prioritize our colleagues, providing tools for success, happiness, and career rewards.
Benefits Package and Cultural Environment:
* Bonus
* Discounts, savings, and cashback at numerous retailers
* Life assurance
* Extended family policy including maternity, paternity, additional annual leave, and more
* Mental Health First Aiders and Employee Assistance Programme
* Complete induction and opportunities for growth and development
* Financial education and loans
* Flexible working options
* An inclusive environment where everyone can be their true self
* And more!
#BelongWithUs
We’re passionate about creating an inclusive workplace that celebrates diversity. Bring your whole self to work regardless of age, disability, gender identity or reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex, or sexual orientation. We want you to enrich our culture, not just fit into it.
We are committed to best practices in recruitment and conduct Basic Criminal Record Disclosures for candidates offered employment within our branches that undertake deliveries for British Gas. This check will be performed after an employment offer is accepted.
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