Eden Scott’s client is seeking a dynamic and highly organised Banking Manager Assistant to support their banking operations in Edinburgh. The ideal candidate will possess excellent communication skills, attention to detail, and a strong understanding of banking procedures. You will work closely with the banking manager to ensure smooth day-to-day operations and exceptional customer service.
Key Responsibilities:
* Provide excellent customer service by addressing inquiries, resolving issues, and assisting with account management.
* Assist in the implementation of banking policies and procedures.
* Monitor branch operations to ensure compliance with regulatory requirements and internal policies.
* Prepare reports, presentations, and correspondence for the banking manager.
* Maintain accurate records of transactions and customer interactions.
* Coordinate with other departments to streamline processes and improve efficiency.
* Process cash transactions, including deposits, withdrawals, and payments.
* Verify the accuracy of transactions and reconcile discrepancies.
* Assist customers with account openings, loan applications, and other banking services.
* Handle customer complaints and ensure prompt resolution.
* Perform administrative tasks such as data entry, filing, and document management.
* Prepare reports, presentations, and correspondence for the banking manager.
* Maintain accurate records of transactions and customer interactions.
* Coordinate with other departments to streamline processes and improve efficiency.
* Promote banking products and services to customers.
* Identify opportunities to cross-sell or upsell products based on customer needs.
* Collaborate with the sales team to achieve branch targets.
Qualifications and Skills:
* Bachelor's degree in financial services or banking, business administration, or a related field preferred.
* Previous experience in banking or financial services is advantageous.
* Strong communication and interpersonal skills.
* Excellent organisational and multitasking abilities.
* Proficiency in Microsoft Office applications.
* Knowledge of banking regulations and compliance standards.
* Ability to work effectively both independently and as part of a team.
Contact Karen Kerr on 0131 550 1129 or e-mail your C.V to Karen.Kerr@edenscott.com This position may be just one of numerous opportunities we are handling that you could have an interest in pursuing. If you have not been in touch with us before, please call on 0131 550 1100 or drop off a CV at financialservices@edenscott.com and we will make sure that most relevant Consultant gets back to you as soon as possible. Please note that we never send CVs anywhere without your prior consent.