We have an exciting opportunity to become our Reception & Concierge Manager at one of our workplace restaurants in London EC4A.
This is a permanent role working Monday to Friday, 40 hours a week on a rota basis at a prestigious law firm.
Wilson Vale is an established, quality-led contract caterer. We work with amazing clients across the UK who value great food as a key part of their culture and community. Our services include office restaurants, independent schools, and conference venues, all with a high-end ethos.
Our culture unites us. We stand for craft, quality, creative freedom, forward thinking, and integrity. We are committed to fresh, seasonal produce and the people who make it happen. Our catering team delivers outstanding breakfast, lunch, and hospitality services to about 200 staff and guests daily, including confectionery, a coffee shop, and fine dining events. As our Reception & Concierge Manager, you will oversee the reception department and manage client relationships alongside the General Manager and senior leadership team.
We are seeking someone with reception management experience who can inspire and motivate their team while maintaining a hands-on approach to operations. You will lead the team and build on successes to deliver the highest standards of customer service.
Responsibilities, Skills & Experience
* Lead and manage a hands-on team, overseeing daily operations to ensure excellent service and customer satisfaction.
* Recruit, train, motivate, and develop staff, fostering a positive, service-oriented team culture.
* Demonstrate strong people management, organizational, and communication skills, with proven leadership in premium hospitality.
* Maintain flexibility with working hours and adapt effectively in high-pressure, fast-paced environments.
* Show passion for food, exceptional service, staff development, and possess excellent presentation, customer service, and local area knowledge.
* Be proactive, reliable, professional, with a positive attitude and a track record of delivering results.
Our Culture
* Craft at our core – we pride ourselves on our skilled chefs creating fresh food from scratch.
* Food is central – our menu is the most important document our chefs write weekly.
* Quality, seasonal ingredients sourced locally from over 300 British suppliers.
* Creative freedom – our teams enjoy developing exciting food themes and pop-ups.
* Supportive environment – founded on family values of nurturing development, trust, and loyalty.
* Environmental commitment – dedicated to sustainability and social responsibility.
* Career development – we offer tailored training and growth opportunities.
Wilson Vale Perks
* Excellent work-life balance with flexible hours.
* Inspiring work environment with career growth opportunities.
* Free craft-focused training programs.
* Bespoke paid training.
* Employee Assistance Programme for wellbeing support.
* Online benefits scheme for savings on everyday items.
* Your birthday off after 1 year of service.
* Enhanced maternity pay.
Wilson Vale is an equal opportunities employer committed to creating an inclusive environment. We support our staff and do not tolerate discrimination. Everyone at Wilson Vale has a voice.
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