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Role Profile
* Role Title: Senior Technical Architect (Salesforce)
* Level: Level 2b
* Directorate: Digital, Data, and Security Services (DDSS)
* Location: London / Glasgow / Cardiff
* Contract Type: Permanent / Fixed-Term
* Approach: Internal
* Security Level Required: SC
Ofgem works on behalf of energy consumers to ensure that every household and business in the UK can rely on a safe, affordable, and environmentally sustainable energy supply. We are playing a vital part in accelerating the transition to Net Zero and a carbon neutral energy system – a goal that everyone wants to achieve. Whatever your role, you’ll be playing your part in creating new energy solutions that are great for customers, and great for the environment.
Ofgem has a culture of inclusion that encourages, supports and celebrates the diverse voices and experiences of our colleagues. It fuels our innovation and helps ensure we can best represent the consumers and the communities we serve. Everyone is welcome – as an inclusive workplace, our employees are comfortable bringing their authentic selves to work.
This role aligns with the Senior Technical Architect role in the Government Digital and Data Capability Profession.
Purpose
A senior technical architect is responsible for the design and assurance of technical systems that meet business needs. They work on complex projects, providing technical direction and guidance to delivery teams. They ensure that technical designs are aligned with strategic and architectural standards, and that systems are robust, scalable, and maintainable.
At Ofgem, this means leading the design and assurance of Salesforce-based solutions that enable secure, scalable, and user-focused digital services. You will work across multiple Salesforce clouds (Service, Experience, PSS, and Core Platform), integrating with enterprise systems and ensuring adherence to Ofgem's architectural, data, and security principles. At this level, you will influence delivery teams, mentor colleagues, and contribute to the evolution of Ofgem's Salesforce architecture community and standards.
At this role level, you will:
* Define and assure technical designs for Salesforce platforms across multiple delivery teams.
* Guide and support engineers and architects in applying Salesforce standards and patterns, ensuring solutions meet user, business, and security needs and are aligned to Ofgem's technical strategy.
* Identify and communicate technical risks and dependencies across teams, contributing to the continuous improvement of technical standards, reusable patterns, and design governance.
Key Responsibilities
* Lead the design and documentation of Salesforce solutions, ensuring they meet business needs, align with architectural standards, and deliver value across Ofgem’s programmes.
* Provide technical assurance for Salesforce implementations, ensuring solutions comply with Ofgem’s architecture, security, and design principles.
* Design Salesforce solutions that integrate effectively with enterprise platforms and data systems, ensuring information consistency, interoperability, and adherence to data governance policies.
* Work with delivery teams to guide technical decisions, resolve design challenges, and ensure high-quality implementations that meet user and business expectations.
* Mentor associates and technical architects, contributing to the Salesforce Centre of Excellence and promoting the adoption of best practices across teams and projects.
Skills
Technical architecture
* Design and describe technical systems and how they fit within a wider architecture.
* Ensure that technical designs meet user needs and align to organisational standards.
* Communicate technical decisions and their rationale clearly to stakeholders.
Systems integration
* Design and assure integration patterns for connecting Salesforce to other enterprise systems.
* Ensure integration solutions are secure, reliable, and support data consistency.
* Identify opportunities to simplify integration through APIs and reusable services.
Technical leadership
* Guide and support technical teams in implementing Salesforce solutions.
* Influence decision‑making and ensure technical alignment across delivery teams.
* Promote best practice, reusable components, and adherence to technical standards.
Technical strategy and governance
* Understand and apply technical governance frameworks to assure quality and consistency.
* Contribute to architectural standards and ensure Salesforce solutions align with them.
* Manage technical risk through structured design and assurance activities.
Designing technology solutions
* Create and maintain Salesforce technical designs that are secure, scalable, and maintainable.
* Ensure solutions adhere to Salesforce platform best practices and Ofgem's enterprise principles.
* Review and refine designs through iterative feedback and assurance reviews.
Development process optimisation
* Collaborate with engineering and DevOps teams to support CI/CD and release management within Salesforce environments.
* Promote automation and efficiency in development and deployment processes.
* Ensure that testing and quality assurance practices are embedded into the design lifecycle.
Security and compliance
* Apply Ofgem's security, identity, and access control standards within Salesforce solutions.
* Understand data privacy, encryption, and audit requirements.
* Work with security teams to identify and address platform risks.
Key Outputs and Deliverables
* Salesforce architecture designs and documentation aligned with Ofgem standards and governance processes.
* Technical assurance for Salesforce solutions, with compliance to architectural, security, and operational requirements.
* Technical input for solution options and assessments, enabling informed decision‑making by delivery teams and business stakeholders.
* Integration patterns and data models supporting reliable and secure interoperability with Ofgem enterprise platforms.
* Salesforce CoE contributions, including reusable components, templates, and design patterns promoting best practices.
Key Stakeholder Relationships
Internal
* Principal Technical Architect (Salesforce) and Enterprise Architects
* Programme and Project Managers
* Developers, Technical Leads, and Product Owners
* Data and Security Teams
* Delivery and Operations Managers
* Salesforce CoE
External
* SI
* Salesforce Partner and Vendor Teams
* Cabinet Office and GDS (for standards assurance)
* System Integrators and Delivery Partners
* Cross‑government Salesforce and technical architecture communities
* Professional certification and training providers
Role Criteria
Essential
* Demonstrable experience designing and leading Salesforce solutions across multiple clouds and domains.
* Demonstrable understanding of core Salesforce Platform, Service cloud, community cloud and Public Sector Solutions.
* Demonstrable understanding of integration patterns, APIs, and middleware for connecting Salesforce to enterprise systems.
* Proficiency in architectural modelling tools such as Archi and frameworks, such as ArchiMate, UML, or equivalent, with the ability to create and maintain architectural artefacts.
* Experience of applying secure design principles and data governance within Salesforce implementations
* Holds or can obtain the following certifications or equivalent within 6 months:
o Certified Salesforce Technical Architect or equivalent
o Formal Architectural Qualification such as BCS EA Certification, The Open Group Architecture Framework (TOGAF) or Zachman Framework Certification.
o Certified Salesforce Technical Architect or equivalent
Desirable
* Understanding government digital standards and assurance processes.
Behaviours
* Seeing the Big Picture
* Changing and Improving
* Making Effective Decisions
* Leadership
* Communicating and Influencing
* Working Together: Developing Self and Others
* Managing a Quality Service
* Delivering at Pace
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