Cheshire West and Chester is looking for a User Support Analyst to join their Digital, Data and Technology (DDAT) department. The role involves providing third line technical support, managing service requests, and ensuring compliance with ITIL procedures. Candidates should have an NVQ Level 4 qualification in ICT or equivalent experience. This position requires strong troubleshooting skills and the ability to deliver timely updates on service requests. The role is vital in supporting technical changes and ensuring user satisfaction.
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