Internal Sales Advisor Location: Carlisle (on-site) Hours: Full Time Contract: Permanent Salary: Competitive, DOE Were recruiting an Internal Sales Advisor to join a well-established and growing business in Carlisle. This is an excellent opportunity for someone confident, customer-focused, and organised, who enjoys building relationships and delivering a high-quality service in a busy, professional sales environment. Working as part of an experienced sales office team, you will support customers, external sales colleagues, and the wider business with order management, enquiries, and day-to-day administration. This role is ideal for someone looking to develop their sales skills, expand product knowledge, and progress within a supportive and ambitious team. Why apply for this Internal Sales Advisor role? Join a friendly, collaborative, and supportive sales team Work with key accounts, export activity, and intercompany orders Develop your product knowledge and sales expertise Excellent benefits package and long-term career progression opportunities Key responsibilities: Handle incoming calls professionally and respond promptly to customer enquiries Build and maintain strong working relationships with customers and the external sales team Accurately input and process customer orders, including verbal orders Maximise sales opportunities through upselling and cross-selling where appropriate Liaise closely with the external sales team regarding queries, special orders, and customer expectations Refer export and intercompany queries to the relevant internal sales or senior managers Use internal systems to process orders, update delivery instructions, and maintain accurate records Work with warehouse and operations teams to track orders, manage changes, and resolve issues Assist with technical, delivery, or miscellaneous queries within your area of responsibility Develop and maintain strong product knowledge, identifying areas for further training Proactively contact customers to secure orders or share information about products and promotions Build positive relationships with colleagues, customers, and visitors About you: Strong communication skills and a professional telephone manner Friendly, customer-focused, and solution-oriented approach Highly organised with excellent attention to detail Confident using Microsoft Word, Excel, and Outlook Able to manage your own workload effectively Access to your own transport is ideal due to location Benefits: Competitive salary 25 days holiday plus bank holidays, with holiday purchase scheme Pension match up to 7% Life assurance at four times salary Enhanced family-friendly leave Employee Assistance Programme Cycle to Work scheme Free eye tests Volunteering and team-building days Career development: This role offers opportunities to build in-depth knowledge, gain industry-recognised qualifications, and develop skills in specifications, export sales, and key account management. If you are customer-focused, organised, and enjoy working in a fast-paced, collaborative office environment, wed love to hear from you. Apply today or contact Simon Kean at NXT Recruitment on 01228 812585 for more information. NXT Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. By applying for this role, you agree to our terms, conditions, and privacy policy, which can be found on our website.