Job Summary
Manage, develop, and support Supervisors in managing Civil Enforcement Officers (CEOs), ensuring the consistent delivery of a professional, compliant, and customer‑focused enforcement service. Oversee service‑wide performance monitoring and operational reporting, working closely with the Operational Support Manager to ensure effective, efficient, and high‑quality enforcement operations. Manage and develop team members, fostering a positive, inclusive, and performance‑driven culture while overseeing day‑to‑day operational and administrative responsibilities.
Job Description
* Provide timely support and guidance to Supervisors, enabling confident and professional team management.
* Work closely with the Operational Support Manager to oversee day‑to‑day operations for a consistent, high‑quality enforcement service that is compliant, customer‑focused, and efficient.
* Monitor service and team performance, using data and insights to identify trends, celebrate successes, and address areas for improvement.
* Ensure quality, accuracy, and consistency across all enforcement activities, including operational checks, coaching, and compliance standards.
* Maintain accurate and timely operational records, reports, and performance information to support compliance and audit records.
* Work closely with the Operational Support Manager to oversee resourcing and staff scheduling, ensuring appropriate coverage and effective deployment across all shifts.
* Identify operational risks or issues early, escalating or making recommendations to address them as appropriate.
* Monitor statutory, contractual, and organisational requirements, ensuring full compliance with relevant legislation and policies.
* Support team development and embed a positive, inclusive, and performance‑driven culture through effective coaching, development, and support for Supervisors and CEOs.
* Collaborate with the Operational Support Manager to support recruitment, onboarding, and ongoing training, ensuring teams have the skills and confidence to succeed.
* Act as a point of contact for escalated issues such as complaints, incidents, and sensitive enquiries, handling them professionally and escalating as required.
* Contribute to continuous improvement by supporting service enhancements, technology changes, and operational development initiatives.
* Deputise for the Operational Support Manager when required.
Worker Type: Regular
Number of Openings Available: 1
Seniority Level: Mid‑Senior level
Employment Type: Full‑time
Job Function: Other, Information Technology, and Management
Industries: Software Development
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