Service Designer - Inside IR35 - Utilities Sector
Tecknuovo is a digital technology consultancy with a Deliberately Different approach. This means we focus on people, not technology. We move at pace and ensure Zero Dependency on us at the end of each project.
What you'll be working towards
We're seeking an experienced Service Designer to join a major transformation programme within a large UK utilities organisation delivering essential services. This is a high-impact role within a regulated, operationally critical environment, with strong potential for extension.
The role is based in Reading, with an expectation of being onsite three days per week initially, moving towards greater flexibility over time.
You'll play a key role in shaping and improving end-to-end services that support both customers and internal operational teams. Working closely with product, delivery, engineering, and operational stakeholders, you'll help design services that are practical, scalable, and aligned with regulatory and business needs.
What you'll be doing:
1. Designing and improving end-to-end services across complex, live operational environments
2. Creating and maintaining Service Blueprints, journey maps, and other service design artefacts to clearly articulate current and future states
3. Working co...