The UK AI Workplace Transformation (AIWT) Lead is responsible and accountable for the successful leadership, management, quality, and delivery of the UK AIWT team.
Reporting to the Global AIWT Practice Lead, this role combines team leadership, commercial accountability, and hands-on delivery, with an expectation of approximately 30% utilisation in client delivery.
The role requires strong expertise across Microsoft 365, Power Platform, Copilot, and AI concepts, alongside the ability to connect AI capability to real-world business outcomes.
Key Responsibilities
Leadership
* Lead, coach, and develop a high-performing UK AIWT team
* Act as a role model, championing company values and consulting excellence
* Drive capability building across change management, AI-integrated delivery, and cross-functional collaboration
* Manage team skills and structure to ensure scalability, growth, and future capability needs
* Support delivery of practice objectives alongside the Global Practice Lead
Business Impact
* Own and deliver revenue and delivery performance for the UK AIWT team
* Ensure quality, consistency, and speed of delivery across engagements
* Lead strategic client relationships, including account planning, growth strategy, and delivery oversight
* Drive commercial growth, including upsell opportunities and pre-sales support
* Contribute to shaping and refining service offerings to position AIWT as a key differentiator
Problem Solving & Innovation
* Support development of intellectual property, frameworks, and scalable delivery models
* Contribute to strategic thinking around AI, change, and advisory capabilities
* Monitor market trends (UK/EU) and evolve service offerings in line with Microsoft and industry changes
* Establish the UK AIWT team as a thought leader through content, events, and industry engagement
Communication & Influence
* Represent the UK AIWT team at leadership, client, and partner level
* Act as the senior escalation point for complex client or internal challenges
* Provide leadership input into resourcing, delivery, and operational forums
* Contribute to go-to-market messaging, thought leadership, and strategic narratives
Qualifications & Experience
Experience
* Proven leadership experience managing high-performing consulting or delivery teams
* Strong background in AI Workplace Transformation, change management, or consulting
* Experience working with Microsoft 365, Power Platform, Copilot, and related technologies
* Demonstrated experience in owning revenue, delivery performance, or business growth
Technical & Domain Knowledge
* Strong understanding of Microsoft 365 ecosystem, Power Platform, and Copilot Studio
* Working knowledge of AI concepts such as Large Language Models (LLMs) and applied machine learning
* Understanding of governance, operating models, and enterprise AI adoption strategies
* Ability to connect AI capabilities with tangible customer outcomes
* Strong leadership and team development capabilities
* Commercial awareness and ability to drive business growth
* Excellent stakeholder engagement and influencing skills
* Strategic thinking with the ability to translate vision into delivery
* Strong problem-solving and innovation mindset
* Confident communicator, able to engage at senior and executive level
* Proactive, solutions-focused approach with a “can do” attitude
Core Competencies
* Leadership & Team Development: Builds, develops, and scales high-performing teams
* Business Impact: Drives revenue, delivery excellence, and client growth
* Communication & Influence: Engages and influences senior stakeholders effectively
* Problem Solving & Innovation: Leads development of new ideas, services, and delivery approaches
* Strategic Thinking: Aligns AI capabilities with business outcomes and market trends
Why Join Changing Social
* Be part of a growing company operating across the UK and US
* Opportunity to grow, influence, and develop alongside the business
* 25 days annual leave + 8 bank holidays (with flexible bank holiday options)
* Additional annual leave for long service (up to 5 extra days)
* Access to Smart Hive perks, discounts, EAP, and wellbeing tools
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