Salary: £27,499 - 27,500 per year Requirements: Experience working within an IT Service Delivery environment Relevant ICT qualification or equivalent experience Strong knowledge of Microsoft 365, Intune, Teams, and licensing administration Experience with PIM, PAM, RBAC, and Identity Governance in Microsoft Entra Working knowledge of ServiceNow and CMDB administration Proven experience working within ITIL frameworks and meeting SLAs Strong understanding of hybrid, on-premises, and cloud environments Excellent communication skills and customer service focus Proven leadership skills are a must Responsibilities: Lead on user account creation, administration, transfers, and deletions in line with security, GDPR, and retention policies Ensure all Service Requests are completed accurately and within agreed deadlines Coordinate device pre-staging, configuration, and delivery to internal and external users Monitor licence and stock levels to maintain service continuity Create and maintain procedures in SharePoint and publish Knowledge Base Articles in ServiceNow Process and approve 3rd Party Requests for Access (RFAs), ensuring protocol and communication standards are met Support onboarding of processes from 3rd line teams and contribute to automation and UAT activities Operate within PIM, PAM, and RBAC models in Microsoft Entra (Azure AD), acting as an authorised approver Deliver training and support to new team members Maintain high-quality ticket documentation aligned to ITIL and Cantium standards Support project work and continuous improvement initiatives within ULM Follow ISO 9001 and ISO 27001 standards and uphold data security responsibilities Technologies: Azure Cloud CMDB ICT Support ITIL Microsoft 365 RBAC Security ServiceNow SharePoint Office 365 DevOps More: At Cantium Business Solutions, we are dedicated to delivering high-quality IT and back-office services to public sector organisations and education providers. As part of Commercial Services Group (CSG), we emphasize agility, security, and customer focus in technology solutions that truly make a difference. This hybrid role not only offers a competitive salary of £27,500 per annum but also comes with attractive benefits including 25 days of annual leave, life assurance, a pension scheme, and additional perks such as retail and gym discounts. We value diversity and inclusion, ensuring our workplace is welcoming and accessible for all. last updated 8 week of 2026