We’re looking for a driven and customer-focused Internal Account Manager to join our Bolton team.
As the primary commercial contact for a portfolio of 80+ customers, you’ll build strong relationships, ensure service excellence, and drive growth.
With a commission scheme worth up to 40% of your salary, this is a fantastic opportunity to be rewarded for making a real impact.
If you enjoy building strong client relationships, spotting opportunities, and working towards clear targets, this role is for you.
About the Role
Managing day-to-day customer experience and resolving issues promptly by building strong relationships and maintaining regular communication.
Coordinating with internal teams (Customer Services, Sales, Operations, Finance) to provide consistent support.
Reviewing performance against contracts and service levels, recommending improvements to profitability and efficiency.
Supporting contract negotiations, pricing reviews, and renewals, delivering agreed commercial targets (CNR, Cash, Volume & EBIT), and maintaining an annual Sales Plan.
Maintaining accurate customer data in CRM and preparing activity/forecast reports.
Staying up to date on Whistl products, industry trends, and market developments, and promoting the full Whistl service offering to customers.
Supporting wider business projects alongside the Internal Sales Manager and Sales Director.
We welcome applications for this Internal Account Manager role from candidates with any of the following skills: new business, customer retention, stakeholder management, customer account management, and customer support.
Additional Info
Hours: Monday to Friday, 37.5 hours per week (9:00 am – 5:30 pm).
Location: Based at our Bolton office, with hybrid working opportunities available after successful completion of probation.
Travel & Communication: Occasional travel required, with regular phone and face-to-face interaction with customers.
Benefits
Annual leave enhanced with long service.
Company Pension
Long service rewards: both financial and leave-based.
Health cash plan.
Life assurance scheme.
Critical Illness cover
Access to our prestige benefits and rewards portal.
Career development opportunities.
Access to a well-established Employee Assistance Programme provider.
And other excellent benefits you'd expect from a market leader.
Requirements
Skills & Experience:
Strong verbal and written communication skills, able to adapt to various audiences
Confident in managing multiple priorities and working to deadlines
Proven ability to work collaboratively across departments
High attention to detail with excellent organisational skills
Comfortable using CRM systems and creating reportsExperience in account management, customer service, or similar client-facing roles is desirable.
Education:
A-Level (or Level 3 qualification) or equivalent work experienceReady to be the voice customers remember? Apply to be our Internal Account Manager