CRM Executive Main Duties and Responsibilities: Support the delivery of key campaigns, driving database acquisition and engagement, backed up through analytics and insights - including reward strategy and competitions. Support with data capture & enrichment tactics to grow the fanbase to deepen understanding and knowledge of the fan base through engagement mechanics, Monterosa platform and partner data sources. Manage the creative process for all communications including weekly fan communications, lifecycle communications, partner inclusions & rewards. Own the Fan Engagement Marketing Planning Calendar, ensuring it is up to date and shared with key stakeholders. Track and deliver all licensee and partner contractual obligations so that they are engaging and valuable for our Unlocked fanbase and meet partner needs. Evaluate the performance of all activities to optimise future campaigns. Lead on future test & learn plans to increase learnings on our fanbase and drive future growth. Establish effective working relationships across with creative teams and agencies as well as data and product teams. About You: Minimum of 2 years’ in a customer marketing role, client or agency side, managing lifecycles Experience delivering a high volume of insight-lead engagement campaigns from briefing through to execution and reporting Able to prioritise workload in a very high output environment